Re: ITSM Client Install Problem (UNCLASSIFIED)

HI

Je version NT4 and W2K is not the same ,  just log in event log to see if
there is no error , then make wondows update l, then uninstall NT4 TSM
version , restart windows ( always like that)

the claen the registry then reinstall W2K Version of TSM









Best Regards
System & ITSM Administrator




















"Bradshaw, Cecil C Mr DATACEN/IBM" <Cecil.Bradshaw AT HQDA.ARMY DOT MIL>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
22/03/2005 21:52
Please respond to
"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>


To
ADSM-L AT VM.MARIST DOT EDU
cc

Subject
[ADSM-L] ITSM Client Install Problem (UNCLASSIFIED)






Classification:  UNCLASSIFIED
Caveats: NONE

One of my client admin, in the process of updating the client box from
Win-NT to Win-2K, Did the following:
(TSM CSS is the name of the ITSM client service on the box.)

 1)  loaded the Windows 2000 Advanced Server CD while in windows and
following the on-screen wizard
 2)  Upgraded the box  from Windows NT 4.0.
 3)  After upgrading, stopped the TSM CSS services and attempted to
install
the Tivoli product

Result of the attempt to install ITSM is the message:  "Tivoli Storage
Manager Client Requires Windows NT 4,"

and the following from the event log:

The description for Event ID ( 10000 ) in Source ( MsiInstaller ) cannot
be
found.
The local computer may not have the necessary registry information or
message
DLL files to display messages from a remote computer. The following
information is
part of the event: Product: Tivoli Storage Manager Client --
Tivoli Storage Manager Client Requires Windows NT 4, (NULL), (NULL),
(NULL),

(NULL), (NULL), (NULL).

ITSM client to be installed is V5.2.3.

admin does not wish to 'fall back' to NT. Any other suggestions?

tia,
Brad
Cecil C. 'Brad' Bradshaw, Jr.
Contractor,
Harbour Links LLC
Classification:  UNCLASSIFIED
Caveats: NONE