It sounds like you may have run the trace using the TSM GUI. This
trace is only produced if you are running the TSM command line version of
the backup/archive client. Try running the trace again, this time using
dsmc.exe instead.
        Also, Richard mentioned that this is a journal based backup you're
attempting, and that you are getting NpOpen timeout errors. Can you send me
the jbberror.log file that you have for this client? There were some recent
code fixes in this error on the client, that were fixed at level 5.2.2.10.
Upgrading to this level may be another thing we want to consider here.
        Please let me know if you still are having problems getting the
trace.


At 08:52 AM 7/14/2004 -0400, you wrote:

I tried the trace but didn't get any output from it.  Here are the
statements I used:

testflag instrument:detail
testflag instrument:api

I see the dsminstr.report file but it has 0 bytes in it.

Ralph

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Dave Canan
Sent: July 12, 2004 5:18 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: slow running windows 2000 client backup


Ralph - I work in IBM TSM performance support. Please get a client
instruction trace as Richard suggests for this problem and post it to
the
listserver. I can take a look at it.


At 01:16 PM 7/12/2004 -0400, you wrote:
>I have a windows 2000 clients (v5 sp 4 build 2195) running tsm 5.1.7
>who's incremental backup never ends.  Using the timestamps next to
>message:  ANS1898I , it is taking between 5 minutes and 1 hour to parse
>through 500 files.  I have 100+ other servers that take about 2/100 of
a
>second to pass through 500 files.
>
>Tried rebooting the client and ran performance monitor.  Neither helped
>or showed any problems.
>
>Here is the bad server:
>
>07/11/2004 14:23:08 ANS1898I ***** Processed   194,500 files *****
>07/11/2004 14:25:17 ANS1898I ***** Processed   195,000 files *****
>07/11/2004 14:34:18 ANS1898I ***** Processed   195,500 files *****
>07/11/2004 15:16:52 ANS1898I ***** Processed   196,000 files *****
>
>Here is a typical server:
>
>07/04/2004 21:45:02 ANS1898I ***** Processed   649,000 files *****
>07/04/2004 21:45:05 ANS1898I ***** Processed   649,500 files *****
>07/04/2004 21:45:08 ANS1898I ***** Processed   650,000 files *****
>07/04/2004 21:45:10 ANS1898I ***** Processed   650,500 files *****
>
>Does anyone have any ideas?  The usual questions have been asked (what
>changed?) but we still come up blank.
>
>Thanks,
>Ralph

Dave Canan
TSM Performance
IBM Advanced Technical Support
ddcanan AT us.ibm DOT com

Dave Canan
TSM Performance
IBM Advanced Technical Support
ddcanan AT us.ibm DOT com