I've seen this on other windows boxes before. It happens to me sometimes
if I try to install the Scheduler Daemon via the Wizard, and tell it to use
CAD to start, but don't try to install the Web Client via the Wizard, and
then adding a 'managedservices schedule webclient' in the dsm.opt file.
The 'webclient' part of the managedservices line tells the Client Acceptor
Daemon to control the Web Client, but if the Web client hasn't been added
via the wizard, then the Remote Agent service won't have been installed and
the registry entry that CAD looks for to know which Agent service to start
won't exist.
The safest way to install the web client and scheduler is:
- install web client via wizard
- install scheduler service telling it to use CAD
If you do it in that order you shouldn't have problems.
To fix your current problem, try just uninstalling and reinstalling the Web
Client via the Setup Wizard. If that doesn't work or the wizard won't let
you, try this:
- remove the Scheduler service
- remove the Web Client server
- remove any other TSM client services you may see
- install web client via wizard
- install scheduler service via wizard.
You may need to use dsmcutil to remove offending services. Open a command
line and go to:
c:\program files\tivoli\tsm\baclient
run 'dsmcutil list' to get a list of the services TSM knows about.
then do:
dsmcutil remove /name:"Service Name in quotes with correct caps"
/node:"nodename tied to service"
for each service. That'll clean it up. Then do the reinstall of the
services in the right order....
good luck!
Paul
----- Original Message -----
From: "Charlie Hurtubise" <charlieh AT TECSYS DOT COM>
To: <ADSM-L AT VM.MARIST DOT EDU>
Sent: Tuesday, March 09, 2004 9:04 AM
Subject: CAD TSM errors - Win Client on W2003 Server CAD Error
> Nagy,
>
> I submitted this error help request in January, but got little response..
probably because no one experienced it yet. I'm a brand new TSM users so all
is new.. and our Win servers are all at 2003 now. One response came through
but it was something I had already tried. But I think being pioneers with
2003 & the latest TSM, we are just getting arrows in the back (including you
now). IBM may help, but I haven't changed IBM Tivoli support to my name yet
from an ex employee. This only effects remote webaccess to do
backups/restores (via port 1581), but local or terminal services access on
the 2003 sever console work fine. It appears it may be just a registry fix
CadSchedName registry value is empty ?
>
> Page 17 in the Dec-03 5.2.2 manual, or page 14 in the older 5.2 manual
"Configuring the Web Client" lists the steps. I have to now turn the CAD
service off after or it tries to start it every 10 minutes.. see
dsmerror.log.
>
> Anyway, I just updated my Win2003 server to TSM Windows Client version
5.2.2.5 (connecting with a Linux 5.2.2.1 TSM server, but this doesn't
matter) and still the same error. It appears like this in the TSM
dsmerror.log...
>
> 03/04/2004 14:59:58 Error starting schedule service: CadSchedName registry
value is empty
> 03/04/2004 14:59:58 ANS1977E Dsmcad schedule invocation was unsuccessful -
will try again.
> 03/04/2004 15:09:58 Error starting schedule service: CadSchedName registry
value is empty
> 03/04/2004 15:09:58 ANS1977E Dsmcad schedule invocation was unsuccessful -
will try again.
> 03/04/2004 15:19:58 Error starting schedule service: CadSchedName registry
value is empty
> 03/04/2004 15:19:58 ANS1977E Dsmcad schedule invocation was unsuccessful -
will try again.
>
> Here's the original e-mail.
>
> Thanks
> Charlie Hurtubise
> Tecsys Inc.
> charlieh AT tecsys DOT com
>
> -----Original Message-----
>
> From: Charlie Hurtubise
>
> Sent: Wednesday, January 21, 2004 1:38 PM
>
> To: 'ADSM-L AT VM.MARIST DOT EDU'
>
> Subject: Win Client on W2003 Server CAD Error
>
> Importance: High
>
> Hello.
>
> Getting CAD Service start-up errors on a Win 2003 Server for Client data
Backup only. Anyone else have experience here or IBM?
>
> Details...
>
> I have installed TMS Client 5.2.2 on a new Win2003 server to backup non C:
disk data. All is fine except when I try to use the CAD daemon (service),
page 14 in the Tivoli 5.2 Users Guide for Windows "Configuring the Web
Client". This is to access Tivoli on the W2003 server via http 1581 to do
restores. The W2003 GUI Tivoli NT console client works fine and the auto
backups work fine using the regular Win service with and without the
MANAGEDSERVICES setup in dsm.opt.
>
> I have tried the auto web access setup way using the console GUI client
(page 14) and the manual way (page 482).
>
> When trying the http 1581 access, all starts up well until you have to
login, then you receive on your browser screen
>
> ...ANS2619S The Client Acceptor Daemon was unable to start the Remote
Client Agent
>
> in the dsmerror.log as follows...
>
> 01/12/2004 16:10:48 Error starting agent service: The service name, '', is
invalid.
>
> 01/12/2004 16:10:48 Error starting Remote Client Agent.
>
> 01/12/2004 16:10:59 Error starting agent service: The service name, '', is
invalid.
>
> 01/12/2004 16:10:59 Error starting Remote Client Agent.
>
> 01/12/2004 16:23:01 Error starting schedule service: CadSchedName registry
value is empty
>
> 01/12/2004 16:23:01 ANS1977E Dsmcad schedule invocation was unsuccessful -
will try again.
>
> 01/12/2004 16:24:37 Error starting agent service: The service name, '', is
invalid.
>
> 01/12/2004 16:24:37 Error starting Remote Client Agent.
>
> 01/12/2004 16:25:44 ConsoleEventHandler(): Caught Ctrl-C console event .
>
> 01/12/2004 16:25:44 ConsoleEventHandler(): Cleaning up and terminating
Process ...
>
> In dsmwebcl.log ...
>
> Executing scheduled command now.
>
> 01/09/2004 20:47:24 (dsmcad) ANS1977E Dsmcad schedule invocation was
unsuccessful - will try again.
>
> in 10 minutes.
>
> 01/09/2004 20:47:24 (dsmcad) Time remaining until execution:
>
> I'm thinking this is a new bug in 5.2.2 for Windows, maybe just on
Win2003? I'm using 5.2.2 TSM server on a Linux ES 2.1 kernel 27 server.
Other Linux 5.2.2 clients work fine via http 1581.
>
> Thanks a bunch...
>
> Charlie Hurtubise
>
> Tecsys Inc.
>
> charlieh AT tecsys DOT com
>
>
>
> -----Original Message-----
> From: Nagy, Christine [mailto:Christine.Nagy AT cocc DOT com]
> Sent: Tuesday, March 09, 2004 9:28 AM
> To: Charlie Hurtubise
> Subject: FW: CAD TSM errors
>
>
>
>
>
> Hi Charlie;
>
>
>
> I'm experiencing the same TSM error you saw with Windows 2003... Did you
ever find a solution to that?
>
>
>
> Thank you in advance for your assistance, as any help would be greatly
appreciated.
>
>
>
> Thanks,
>
>
>
> Christine A. Nagy
> Network Support Specialist
> COCC
> 1.877.678.0444, ext. 472
>
>
>
>
> --
>
>
> *** This message originates from COCC, Inc.
>
> If the reader of this message, regardless of the address or routing, is
not an intended recipient, you are hereby notified that you have received
this transmittal in error and any review; use, distribution, dissemination
or copying is strictly prohibited. If you have received this message in
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>
> Thank you. ***
>
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