I have a Windows XP SP1 PC that is reporting that backup has failed each night 
(return code=12).  Examining the dsmerror.log seems to indicate that the 
problem occurs when the system tries to backup the automated system recovery 
(ASR) files.  I get the following two error messages:

03/08/2004 00:03:57 ANS1228E Sending of object 'C:' failed
03/08/2004 00:03:57 ANS1468E Backing up Automated System Recovery (ASR) files 
failed.  No files will be backed up.

If I try to run the ASR backup manually (backup asr via the command-line), I 
get the same error message.  I've searched the archive of this list and also 
the TSM support page @ IBM and have not found anything that can help me solve 
this problem.  I'm hoping somebody here can help.  Client is version 5.2.2.0 
(on Windows XP SP1) and the server is 5.2.2.3 (on AIX 5).

A complete copy of the error log from last night's backup follows my sig.

Thanks in advance for any help!

Matt Zufelt
Southern Utah University


?-->last night's dsmerror.log output----->
03/08/2004 00:00:01 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat' 
failed
03/08/2004 00:00:01 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat': 
the object is in use by another process
03/08/2004 00:00:01 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat' 
failed
03/08/2004 00:00:01 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat': 
the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\LocalService\NTUSER.DAT' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\LocalService\NTUSER.DAT': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\LocalService\ntuser.dat.LOG' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\LocalService\ntuser.dat.LOG': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\LocalService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\LocalService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\LocalService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat.LOG' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\LocalService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat.LOG': the object is in use by another 
process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\NTUSER.DAT' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\NTUSER.DAT': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\ntuser.dat.LOG' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\ntuser.dat.LOG': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat': the object is in use by another process
03/08/2004 00:00:02 ANS1228E Sending of object '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat.LOG' failed
03/08/2004 00:00:02 ANS4987E Error processing '\\xpsp1pc\c$\Documents and 
Settings\NetworkService\Local Settings\Application 
Data\Microsoft\Windows\UsrClass.dat.LOG': the object is in use by another 
process
03/08/2004 00:02:36 ANS1802E Incremental backup of '\\xpsp1pc\c$' finished with 
10 failure

03/08/2004 00:02:36 ANS1802E Incremental backup of '\\xpsp1pc\c$' finished with 
10 failure

03/08/2004 00:03:57 ANS1228E Sending of object 'C:' failed
03/08/2004 00:03:57 ANS1468E Backing up Automated System Recovery (ASR) files 
failed.  No files will be backed up.

03/08/2004 00:09:26 ANS1512E Scheduled event 'BACKUP' failed.  Return code = 12.