Assuming you've eliminated hardware as the problem (i.e. dirty or broken
drive, etc.), try the RESTORE VOLUME command (hopefully you are backing up
your storage pools ... ?   :-)

If that doesn't work, then barring any other solutions that may arise, if
you *must* get the data off the tape (use QUERY CONTENT to see what is
actually on the tape to determine how critical it is), then you should
contact IBM support for assistance. They can connect you with folks in
development who can help get the data off the tape. (Note that this will
almost certainly be a billable service.)

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.



George Hagopian <GHagopian AT ICTGROUP DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
02/19/2004 13:42
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"ADSM: Dist Stor Manager"


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Subject
Bad tape w/ data on it...can't get data off...please help






I have a tape w/ data going back over a month...and w/ reclamations, it
has
come up for data move...
TSM won't read the header of the tape and therefore won't acknowledge the
tape exists other than the barcode.

a manual move won't work
audit won't work either (fix yes/no)...all I get is TSM taking the tape
offline

Anyone w/ an idea?

Thanks
George Hagopian
ICT Group Inc