ADSM-L

Re: Restore problem with ITSM 5.1.7

2004-01-31 08:17:05
Subject: Re: Restore problem with ITSM 5.1.7
From: Richard Sims <rbs AT BU DOT EDU>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Sat, 31 Jan 2004 08:16:13 -0500
>I am facing a strange problem while performing a restoration. The server
>version installed in 5.1.7 while the client is 5.1.6. The storage media is
>a single DLT drive.
>During the restoration process if I select a folder and try to restore, the
>process just doesn't complete and after retries the restoration fails.
>While if I try to restore a file it works.
>Also is I select a file and a Folder the process will complete without any
>problems. Only the folder level restoration fails.
>Can someone suggest me something.

We surmise that you are using the client GUI to attempt the restoral.  You
haven't told us the client operating system type, which may affect things.
Without knowing the text of the "retries" indication you got, we can only
guess at causes.  A restoral is a high-priority task, which pre-empts backups
and other such processes on the server, so contention within a busy server
should not be an issue; and you did get selective restorals to work.
Your best bet is to look for error messages, starting with your client
dsmerror.log, and then in the server Activity Log.  It may be that you have
run into a bad tape, or dirty drive.  If a bad primary storage pool tape,
you can follow the Admin Guide to restore its contents from Copy Storage
Pool(s).  (Do a Move Data first, to reduce the number of mounts that may be
involved.)  You might also attempt the restoral from the CLI, which may
expose more error conditions.  Remember in CLI restorals to put a slash at
the end of directory specifications, to definitively tell TSM that the object
to be restored is a directory, and not a file.

  Richard Sims,  http://people.bu.edu/rbs

<Prev in Thread] Current Thread [Next in Thread>