I'm not an authority about hardware issues, but figured I'd offer up some
generic suggestions. Take them with a grain of salt...

- Are you getting any other ANRnnnn messages at the same time as the
ANR8355E? ANR8302E perhaps? Something with some sense info in it.

- Verify that all related firmware and non-TSM drivers (i.e. for library,
drives, adapter) are up to date. I don't know about your adapters, but you
might try poking around the IBM FTP site
ftp://service.boulder.ibm.com/storage to check for latest drivers (perhaps
you are familiar with this already). I see a subdirectory for 3584 that
contains some fairly recent code, though I wouldn't be able to tell you
what to apply (hopefully you know this?)

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Debi Randolph <Debra.Randolph AT FBOL DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
09/16/2003 12:40
Please respond to "ADSM: Dist Stor Manager"

        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        ANR8355E


Hi all.

I'm impatiently awaiting a call back from TSM Support.

I just installed a new TSM Server under Windows 2003 - Version 5.2.1.0
Along with it we installed a new IBM 3584 library with IBM LTO drives in
it.

The problem is that I cannot read, or restore any of the data that has
gone
off to tape.
Basically I cannot read the tapes at all.

I tried to do an Audit volume and received the following error:

09/16/2003 14:31:26   ANR8355E I/O error reading label for volume 800005
in

                       drive DRIVE4 (mt4.0.0.5).

09/16/2003 14:31:43   ANR8381E LTO volume 800005 could not be mounted in
drive
                       DRIVE4 (mt4.0.0.5).

09/16/2003 14:31:43   ANR1402W Mount request denied for volume 800005 -
volume
                       unavailable.

09/16/2003 14:31:43   ANR1410W Access mode for volume 800005 now set to

                       "unavailable".

09/16/2003 14:31:43   ANR2321W Audit volume process terminated for volume
800005
                       - storage media inaccessible.

09/16/2003 14:31:43   ANR0985I Process 25 for AUDIT VOLUME (REPAIR)
running
in
                       the BACKGROUND completed with completion state
FAILURE at
                       14:31:43.

I made the tape status Read/Write and still had the same issue.
We are using the latest drivers downloaded from the web.

Anything I can do while waiting for Tivoli to call?

Thanks,
Deb Randolph






*******************    N O T I C E    *******************
The information contained in this e-mail, and in any accompanying
documents, may constitute confidential and/or legally privileged
information.  The information is intended only for use by the
designated recipient.  If you are not the intended recipient (or
responsible for the delivery of the message to the intended
recipient), you are hereby notified that any dissemination,
distribution, copying, or other use of, or taking of any action in
reliance on this e-mail is strictly prohibited.  If you have received
this e-mail communication in error, please notify the sender
immediately and delete the message from your system.
***************************************************