Good Afternoon


I upgraded 4 clients from 4.x to 5.1.6 on windows 2k machines and with
two of the clients all was well. With the other two the schedule
backups were failing with Dr Watson errors. The errors also showed
up with the dsmc incr commands and a backup using the gui.

I upgraded one of the failing boxes to 5.2.02 to see if the latest level
would fix the problem. To upgrade, the client was uninstalled using
start==>control panel==> add/remove programs
the client server was restarted.
the new client was installed.
the scheduler was not uninstalled but it was not started (nothing to
start) during the install of the 5.2 client

For a simple test a simple 22 byte text file was created in the d:\ directory.
A backup using the gui of just this file, which had never been backed up,
failed with the following written in the, new to me, file dsmcrash.log which
points to the dump being written to the file dsmcrash.dmp.
-----------------------------------------------------------------
2003/08/07 17:30:22
IBM Tivoli Storage Manager
Version: 5.2.0.2
Build date:  Fri Jul 18 11:38:39 2003

dsm.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at 001B:00531B6F

Register dump:
EAX=44000000  EBX=01511B54  ECX=01535938  EDX=01511A68  ESI=014FCFA0
EDI=01511A68  EBP=00000001  ESP=01EDFEA0  EIP=00531B6F  FLG=00010206
CS=001B   DS=0023  SS=0023  ES=0023   FS=0038  GS=0000

Crash dump successfully written to file 'C:\Program Files\Tivoli\TSM\baclient\
dsmcrash.dmp'
-----------------------------------------------------------------

Is anyone else seeing errors of this nature?

My first thought is that one of the old tsm files did not get replaced by the
new tsm client. But I do not have the list of files and unique id info for
the files. Is this info available for us to look at?

It appears that tsm has come up with their own version of Dr Watson?
Can anyone from IBM talk about the new debugging info?


Thanks len
-------------------------------------------------------------------------
Leonard Boyle                               snolen AT vm.sas DOT com
SAS Institute Inc.                          ussas4hs@ibmmail
Room RB448                                  len.boyle AT sas DOT com
1 SAS Campus Drive                          (919) 531-6241
Cary NC 27513