Ooooppppsss didn't want to start a religious war... neither did I intend to
seem ungrateful for the effort all of the guys from IBM (not just Andy) are
contributing to this list!
And if anyone is wondering... we do have a support contract with IBM - but
never the less, as Lawrence mentioned there are things you can't raise as an
issue to support - especially if it's not related to a defect in the program!
Sometimes there are questions you'll never get through support to the persons
intended... e.g. I've raised a question to IBM related to a roadmap for GWTSA -
I tried through our sales representive, support and finally this list... never
heard from IBM directly - but Andy did answer in here ;o)
Regarding the religious part... I'm not hung up to a specific NOS or something
like that - Novell just happens to be the area I have specialized in - and I've
sticked to it because it's stable and offers solutions that rock. So please
don't take the following the wrong way... but I'm just tired of people saying
there's no Novell out there, and tired of Novell doing nothing on the marketing
side... the following is numbers listed by Gardner Group so I guess Novell is
still out there:
- Servers worldwide: 4.500.000 servers!
- Users worldwide: 81.000.000
- 80% of all Fortune 1000 companies has implemented NetWare.
- Novell GroupWise users worldwide: 34.000.000 (a raise of 10% compared to
last year)
- eDirectory licenses in use worldwide: 1.500.000.000
... and last but not least - I'm tired of people still saying that Novell is
not supporting 3. party vendors... As I can see (and my personal experience) is
that Novell is moving very fast towards open source software! They are
extremely open to let 3. party vendors access their API's...
And for the record... I didn't raise this as a result of missing answers to my
personal posts - but wouldn't it be nice... ;o)
So if I have forgotten to say it to you guys from IBM, and the rest of you
watching this list; "Thank you fellows for helping us and saving me... again!"
(special thanks to you Zlatko for the quote).
With my best regards ;o)
Flemming
-----Oprindelig meddelelse-----
Fra: Gianluca Mariani1 [mailto:gianluca_mariani AT IT.IBM DOT COM]
Sendt: 25. juli 2003 08:48
Til: ADSM-L AT VM.MARIST DOT EDU
Emne: Re: Wouldn't it be nice...
Zlatko,
the last two months meditating in a monastery in Tibet have been very
helpful...
IBM employees who participate to this list cannot but be grateful to all of
you who understand why we do it.
it's a reward that falls outside of business metrics.
;-)
Cordiali saluti
Gianluca Mariani
Tivoli TSM Global Response Team, Roma
Via Sciangai 53, Roma
phones : +39(0)659664598
+393351270554 (mobile)
gianluca_mariani AT it.ibm DOT com
----------------------------------------------------------------------------------------------------
The Hitch Hiker's Guide to the Galaxy says of the Sirius Cybernetics
Corporation product that "it is very easy to be blinded to the essential
uselessness of them by the sense of achievement you get from getting them
to work at all. In other words ? and this is the rock solid principle on
which the whole of the Corporation's Galaxy-wide success is founded
-their fundamental design flaws are completely hidden by their
superficial design flaws"...
Zlatko Krastev
<[email protected] To: ADSM-L AT VM.MARIST
DOT EDU
ET> cc:
Sent by: "ADSM: Subject: Re: Wouldn't it be
nice...
Dist Stor
Manager"
<[email protected]
.EDU>
25/07/2003 02.49
Please respond to
"ADSM: Dist Stor
Manager"
I recall ten years ago Novell Netware had about 60-70% market share in
file/print serving. But they later lost the momentum and their market
share decreased significantly. That ought to explain why IBM is having
much more people dedicated to AIX, Windows, Solaris, even Linux than to
Netware. And if from all those Windows-assigned people only Andy Raibeck
have some time to monitor to the list, from where you expect to come more
people for your favorite platform!?!
Others already wrote, but I will repeat it again - all IBM employees are
volunteering here as this is not the official support channel. Support is
supposed to assist you only in resolving problems. Many problems cannot be
resolved without providing details about the configuration. There is a
very big difference between sending company sensitive data to a single
entity and making it publicly available to everyone.
For education there is IBM Learning Services, for solution development
there is IBM Global Services, there are IBM Business Partners providing
services and add-on products, etc. They can provide to your company
commitment, predictable results, ... and a price. On the list you can see
anything: RTFM questions, newbie questions, same question again and again,
"I want to test did I really get subscribed", TSM-related and unrelated
postings, etc. If you were in a position of an IBM manager, how could you
measure effectiveness, knowledge and responsiveness of the part of your
team reading the list?
There is no need to say "God bless Andy and Del" each morning. But we can
post a one-row memo with thanks after they helped us. What I see usually
on this list is: a question; an answer; a clarification/additional
question(s); an additional/final answer; ... and nothing!!! No rewards to
those who helped.
Very few people bother to say thank you after the problem is resolved. But
many are *demanding* assistance with unnecessary re-posts.
Now repeat after me: "Thank you ... fellows ... for helping us ... and
saving me ... again!"
On the end, a message to IBM managers which do not read this list at all
!!!:
Tracking a forum like this one can provide you with pile of useful
information - competitive advantages/disadvantages, faster resolution of
unordinary problems, good success stories without make-up and much more.
The fertilizer for the forum is participation of people like Andy Raibeck,
Del Hoobler, Neil Rasmussen and his predecessor Thiha Than, Gianluca
Mariani (though he possibly ran away to Tibet again for the last two
months :-) and all those supportive IBM employees.
I would also recommend the list as a teaching tool for support staff the
same way I've learned TSM - read the list completely and try to find the
resolution to the problem alone, later compare the results with other
suggestions and initial poster's report (if such one exists). The approach
can be used for both real-life lessons and real-life testing of the staff.
You can benefit from the list if you invest time and resources in it!
Zlatko Krastev
IT Consultant
Flemming Hougaard <flhou AT NETVAULTING DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
24.07.2003 17:21
Please respond to "ADSM: Dist Stor Manager"
To: ADSM-L AT VM.MARIST DOT EDU
cc:
Subject: Wouldn't it be nice...
There can be no doubt, that we all appreciate the effort Andy Raibeck from
Tivoli contributes to this mailinglist!
However it's my belief, that Andy is mostly involved in TSM for Microsoft
- even though he has been answering some questions related to Novell...
But wouldn't it be nice to have some guys, or gals, from Tivoli there are
involved in the TSM for NetWare development to look this mailinglist over?
There are some people in here, that are extremely reliable when it comes
to answering questions related to Novell - thanks for that... but still I
see a lot of these questions related to Novell that remain unanswered! So
wouldn't it be nice...
Regards
Flemming
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