Re: Open file support with 5.2.0

I believe that this has been resolved by setting:

   SNAPSHOTFSIDLEWAIT 1
   SNAPSHOTFSIDLERETRIES 99

John can confirm if I've misstated something.

The problem was that the volume was sufficiently busy such that the LVSA
did not view the volume as "idle" per the SNAPSHOTFSIDLEWAIT setting (my
original suggestion of "10" didn't help -- don't know what I was thinking)
and the default SNAPSHOTFSIDLERETRIES setting. By reducing the amount of
time needed to view the volume as "idle", the problem went away.

It is also possible that the problem could have been fixed by leaving
SNAPSHOTFSIDLEWAIT alone, but increasing SNAPSHOTFSIDLERETRIES to 99 (the
maximum value).

There are no "right" and "wrong" values for these settings, so some
experimentation may be required to determine which settings work best in
any given environment or system.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




John Stephens <jws AT STEPHENS DOT NET>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
07/17/2003 08:51
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Open file support with 5.2.0



Andrew:
Thank you for the response, I have tried this as well as the other cache
option
settings and I always get the same results.
Here is the error I get

07/17/2003 10:33:45 ANS1376E Unable to perform operation using a
point-in-time
copy of the filesystem. The backup/archive operation will continue without
snapshot support.
07/17/2003 10:34:03 ANS1327E The snapshot operation for
'\\andp-3253\d\Outlook\*' failed. Error code: 668.
07/17/2003 10:34:03 ANS1375E The snapshot operation failed.

07/17/2003 10:35:21 ANS1376E Unable to perform operation using a
point-in-time
copy of the filesystem. The backup/archive operation will continue without
snapshot support.
07/17/2003 10:37:01 ANS1327E The snapshot operation for
'\\member_server_2\gcook\outlook\test\Outlook.pst' failed. Error code:
668.
07/17/2003 10:37:02 ANS1375E The snapshot operation failed.

Any Idea's, I dont see these error messages in the latest online documents
for the 5.2.0 client either.

Thank You
John Stephens
STORServer, Inc

********************************************************************
OFS support has nothing to do with specific file types, .pst or otherwise.

Try increasing the SNAPSHOTFSIDLEWAIT setting. For example:

   snapshotfsidlewait 10

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




John Stephens <jws AT stephens DOT net>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
07/17/2003 05:51
Please respond to jws


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Open File Support on 5.2.0 Request help



I am using the latest win2k client version 5.2.0.1 and trying to get open
file support to work.
I have included it in the install and used the setup wizard to help
configure it.
After the 2 reboots, I attempt to backup a Outlook PST file that the user
has open.

I continue to get errors from the GUI interface and the client command
line.

I have included the following lines in the dsm.opt file

Include.FS c:  fileleveltype=dynamic
Include.FS D: fileleveltype=snapshot snapshotcachelocation=c:\

Does anyone have any ideas on why this would not work, or does this
support
not include PST files.

Thank  You


   John Stephens
   STORServer, Inc
Re: Open file support with 5.2.0 - resolved
