Not to deny any responsibility (if any) on the part of TSM, but standard
troubleshooting steps are to start with the component that exhibits the
problem, which from your description is Zone Alarm. If Zone Alarm support
needs info from us, open a PMR and we will be happy to work with you and
your Zone Alarm support engineer. But we will almost certainly be unable
to diagnose the problem that Zone Alarm is having.

With that said, is there anything in the Windows event log that might
indicate what the problem is?

I would suspect -- perhaps a good guess at best -- that the problem lies
with the tsmlvsa.sys filter that is installed with the image backup and/or
open file support features. Try installing 5.2.0.1 without those features
and see if that makes any difference.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




"Magura, Curtis" <curtis.magura AT LMCO DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
07/02/2003 04:04
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Fun Facts to Know for the 5.2.0.1 Client



Downloaded and installed the 5.2.0.1 client yesterday afternoon. Install
was
on an Intel XP SP1 machine. This may or may not be a standard component on
a
corporate machine but like some other folks on the list I use my personal
machine as one of the early test beds for new versions. I have Zone Alarm
Pro version 4.01 installed. The TSM install went fine. During the install
I
selected the Open File and Image support features via the custom install
as
that was I was interested in seeing. After reboot Zone Alarm will not stay
up. I did leave it down when it prompted for a restart long enough to go
into the TSM GUI and look around. Found that since Zone Alarm doesn't
initialize correctly now my network connections were not working and I
wasn't able to connect to the TSM server.



Went back and removed version 5.2 rebooted the system and Zone Alarm came
up
fine along with full network connectivity again. Re-installed 5.1.6.0
version of TSM and Zone Alarm is still running fine. So just a heads up
for
anyone that may have Zone Alarm installed and thinking of going to 5.2 it
would appear that something between TSM 5.2 and Zone Alarm Pro 4.1 don't
get
along very well.



Haven't opened a PMR at this point as I was just going to run on my
machine
and thought I could slip it on in 5 minutes. Figure we are still a couple
of
months away from starting what I would call the real 5.2 deployment and at
this point I don't have anytime to fool with.



Curt Magura

Lockheed Martin EIS

Orlando Fla.

321-235-1203