>And does anyone remember when you could go the IBM storage page,
>Click on "Get the Code"
>And go to a grid that listed all the Server code, client code and agents
>by platform, complete with shortcuts to the downloads and manuals?
>Was this too easy? Is that why it's not there anymore? Are we being tested?

Sure, do, Doug!  Those were the good old days.  My sense is, from feedback
from the web team, that ease of use was sacrificed to achieve a goal of
strict corporate organization and corporation-wide web standards.

I also remember when it was possible to send feedback to the Publications
people to help improve the manuals: they enjoyed rapport with the customers.
Since early spring, however, a veritable Berlin Wall has been erected, with
customers left with nothing but a generic web feedback page with a data
entry area little bigger than a postage stamp, and no response to submissions
through even that.

I'm afraid we're in another era of corporate IBM deeming customer relations
not worth bothering with.  Thankfully for us, we have "rebels" like Andy and
Del carrying on the right tradition of helpfulness.

  Richard Sims, BU