TO ALL: Please provide as much info as possible when posting about a

I've seen some posts recently that look similar to these:


         What is wrong this this command?

               somecommand


or


         QUERY XYZ produces the output below. Is this a bug?

               someoutput


or


         I set up the client scheduler, but it doesn't kick off when it is
supposed to.


The problem with the first example is that the command syntax is shown,
but the poster does not show what output she is receiving, or provide any
more information that would be useful in determining the nature of the
problem.

The problem with the second example is that the output is shown, but the
poster does not mention what specifically about the output she doesn't
like.

The problem with the third example is that the problem description, from a
technical standpoint, is very vague.

When posting questions/problems to the list, it would be helpful to
provide as much information as possible about the nature of your problem.
A short list of items includes:

- The commands being used
- The output from the commands
- Complete version numbers of the relevant components (i.e. "5.1.5.4", not
just "5.1")
- Operating system names/versions for the OSes involved
- Other relevant information
- Your specific questions

The "other relevant information" can include technical details about the
configuration. For example, if the question is about problems with
include/exclude processing, then include your *complete* options file,
include/exclude file, client options set, and output from QUERY INCLEXCL.
Of course, also include the symptoms of the problem you are seeing,
including sample output from the backup or archive operation, and any
corresponding dsmerror.log entries.

In general, the more detail you provide, the more likely that someone can
provide a quick and relevant response.

Thank you,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.
TO ALL: Please provide as much info as possible when posting about a problem...
