Hi all-the-list
Recently I have installed a 5.1.5.4 server on Win2K, and it runs very nice
for me. In our test/demo environment, I've installed 5.1.6.2, but since it's
a small test environment, I can't really tell if there are any real problems
with it (like, I don't have SAN/NAS backup, only a few normal LAN Clients).
Going to 5.1.6.1, fixed my System Object Filespace problem, which has been
there since 5.1.0.x(i think).
Anyway - I have to agree with Jane, that IBM support (formerly also Tivoli
support), are among the best supporters you can find. There is no doubt that
no matter what issue I call in, I'll get an answer (sometimes not the answer
I would like - but thats not their fault). They never fail to call back
within a reasonable amount of time (if there's a contract - they always
comply within time-limits).
Having said that - I believe all customers have a right to complain about
bugs in a product they've bought - How would the product evolve, if no-one
complained/reported?
For one, it's better to let steam off on this list, than directly to the
support-person, or better yet, in the privacy of your own office. But it is
also a matter of how one expresses things.
There is a difference in saying: "Why don't you fucking fix, that damned,
fucking problem !#)%!#&!! ?" and saying "Can you please fix this problem?"
<-- It's about fixing a problem, and I'd say the last version will get you
more help and a positive attitude, both from ADSM-list and IBM
support-person.
This is all my very own opinion, and perhaps 2 cents worth.
Rgds.
Geirr G. Halvorsen
-----Original Message-----
From: jane.bamberger [mailto:jane.bamberger AT BASSETT DOT ORG]
Sent: 18. februar 2003 20:04
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: 5.1.6.2 is out
Hi,
I upgraded approx 3-4 weeks ago from 4.2.x to 5.1.6.0. (AIX 433 server) I
had intermittently the node table access crashes everyone else did. IBM
thought that had been fixed, and worked very diligently with me to get core
dumps, and information to discover the problem. They called me shortly after
to say that 5.1.6.1 was out and would fix my problem. I installed it right
away, and the problem was fixed.
I have always been very happy with IBM support - and I have never been left
without at least a work-around until a patch was available. Compared to
other software companies I deal with - IBM is a dream!
Jane Bamberger
Bassett Healthcare
-----Original Message-----
From: Gill, Geoffrey L. [mailto:GEOFFREY.L.GILL AT SAIC DOT COM]
Sent: Tuesday, February 18, 2003 11:06 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: 5.1.6.2 is out
This morning I've seen email asking us to lay off IBM. Does anyone have any
further experience with any level of 5.1.6 that can convince anyone it's
stable?
Is anyone on 5.1.5x satified with that delivery?
Is anyone who is on 5.1.6.0 satisfied with the delivery?
Is anyone on 5.1.6.1 satisfied with that delivery?
Is anyone ready to move to 5.1.6.2?
Geoff Gill
TSM Administrator
NT Systems Support Engineer
SAIC
E-Mail: <mailto:gillg AT saic DOT com> gillg AT saic DOT com
Phone: (858) 826-4062
Pager: (877) 905-7154
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