Hi Del,

I wanted to thank you for responding.  And I want to make it VERY clear
how much I and others on the list appreciate the fact that you and many
other TSM developers contribute your time and energy to making TSM a
quality product; I know you don't have to contribute at all and you do
it because you care.  And I know this problem is not one you created.

I don't like to air problems of this type on the list, but I have no
avenues for getting it resolved except to make noise here - my local
Tivoli contact is just as frustrated and has no way to get it resolved
for their customers, either.  And this has been going on for a week.  So
I have to post here and hope that a responsible person like yourself
will forward the information somewhere where it can do some good,
wherever that is.

So again, please accept my thanks for your help.



-----Original Message-----
From: Del Hoobler
To: ADSM-L AT VM.MARIST DOT EDU
Sent: 10/23/2002 3:49 PM
Subject: Re: OK IBM _ ENOUGH ALREADY with the IBM/Tivoli TSM website -

> The new IBM/Tivoli Storage Manager pages are now Circular, and have
been
> that way for days.
>
> We RELY on the web pages to do client downloads.
> DOES ANYBODY KNOW who we can call to get this mess straigtened out?!?
>
> I've had people from Tivoli asking ME how to get to the downloads page
-
> THIS IS STUPID AND INCONSIDERATE OF THE CUSTOMERS AND INTERFERES WITH
THE
> SALE AND SUPPORT OF THIS PRODUCT.
>
> WHY don't you ever ask WHAT YOUR CUSTOMERS NEED BEFORE screwing with
this
> stuff?!?

I wanted to let everyone know that the parties controlling this
have been notified and they are currently looking into the issue.

The migration from tivoli.com to ibm.com has been a large effort
and some things are obviously not quite right yet.

We are sorry for any problems this has caused you.

Thanks,

Del

----------------------------------------------------

Del Hoobler
IBM Corporation
hoobler AT us.ibm DOT com

- Never cut what can be untied.
- Commit yourself to constant improvement.