ADSM-L

Re: 3590 Firmware

2002-10-23 08:32:17
Subject: Re: 3590 Firmware
From: Mahesh Tailor <MTailor AT CARILION DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Wed, 23 Oct 2002 08:28:57 -0400
When I went through my upgrade from 3590E to 3590H, the CE was required,
per his instructions, to update the firmware on the drives.  The new
hardware came with the firmware on tape.  Sorry to say, but your CE is
not following the instructions in the Upgrade Manual for doing this
conversion.

Mahesh

>>> seay_pd AT NAPTHEON DOT COM 10/20/02 11:32AM >>>
To my knowledge, if you are on maintenance, the CE will apply the code
to
the drives.  However, it is a lot easier if you just get the code and
use
tapeutil to load it from your host, no tape required.

Paul D. Seay, Jr.
Technical Specialist
Naptheon Inc.
757-688-8180


-----Original Message-----
From: Lloyd Dieter [mailto:dieter AT SNRGY DOT COM]
Sent: Sunday, October 20, 2002 9:31 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: 3590 Firmware


All,

We recently replaced a set of 3590B drives with H's in a 3494.  During
the
upgrade, I inquired of the CEs regarding what the latest firmware was,
and
if they could verify that the upgraded drives had the latest code.

The reply I received was that the procedures for 3590 firmware updates
had
changed, and that the customer is now responsible for obtaining the
FMR
tape.

Anytime in the past I have gone through firmware updates on 3590
drives, the
CE always provided/created the FMR tape.

A quick check around the web site doesn't seem to indicate anything
new
along these lines, nor does a visit to index.storsys.

When I asked one of the CEs for the procedure for getting the code, he
provided me with an e-mail address of someone within IBM.  I fired one
off
to him, along with the information I was told I required (Co. name,
drive
SN, etc.), but have received no reply.

Has anyone else heard this, or are these guys a little off base?

-Lloyd

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    Lloyd Dieter        -       Senior Technology Consultant
   Synergy, Inc.   http://www.synergyinc.cc   ldieter AT snrgy DOT com
             Main:585-389-1260    fax:585-389-1267
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