Re: Win2K 4.2.3 client - install problem

Hi Wanda,

Are you running it via a terminal server session? If so, try running the
setup.exe program via "Add/Remove Programs...". Also, if you are accessing
the install image from a network share, try putting the install image on a
local drive.

If none of that makes a difference, then please open a problem record with
IBM support and send them a setup.log file of the problem.

To create the setup.log file, open an OS prompt, change into the directory
where setup.exe is located, and run it as follows:

   setup /v"/l*v c:\setup.log"

After the install fails, you should have a setup.log file.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




"Prather, Wanda" <Wanda.Prather AT JHUAPL DOT EDU>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
10/11/2002 13:30
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
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        Subject:        Win2K 4.2.3 client - install problem



What now?!?

I downloaded the new 4.2.3 client for WIn2K.

I click on IP22569.exe and the files get extracted

Then I select ENGLISH

Then the Install Shield Wizard pops up, gets to "preparing to install"
...... and disappears.

Nothing.
Nada.

Anybody seen this before?
Does the install process leave a log somewhere?