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Hmm,

this troubles me a bit. It's a good thing to warn people about the
dangers of certain operations, especially those infrequently used. OTOH
I don't think not documenting those in the manual is the right approach,
better to have good documentation than to have to explain these things
over the phone when the procedure is needed...

On woensdag, augustus 28, 2002, at 04:43 , Andy Raibeck wrote:

Matt,

If you are experiencing this problem, then you need to contact IBM
support. The procedures for resolving this are potentially dangerous,
and
are therefore undocumented. They are not intended to be shared publicly.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




"Adams, Matt (US - Hermitage)" <maadams AT DELOITTE DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
08/28/2002 07:11
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: tsm client is down-level with this server
version



I would be interested in hearing what Tivoli support had to say on
"patching" or correcting this.

Thanks,

Matt

-----Original Message-----
From: Loon, E.J. van - SPLXM [mailto:Eric-van.Loon AT KLM DOT COM]
Sent: Wednesday, August 28, 2002 8:58 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: tsm client is down-level with this server version


Hi Oscar!
I've read on this list some time ago that there is a way to fix this.
If I
remember correctly it has something to do with "patching" the client
status
in the TSM database.
I would recommend contacting Tivoli Support and opening a PMR.
Kindest regards,
Eric van Loon
KLM Royal Dutch Airlines

-----Original Message-----
From: Oscar Kolsteren [mailto:Oscar.Kolsteren AT POSTBANKMAIL DOT NL]
Sent: Wednesday, August 28, 2002 10:17
To: ADSM-L AT VM.MARIST DOT EDU
Subject: tsm client is down-level with this server version


Hi All,

Situation :

NT and OS/2 environment with TSM client 3.7.* and we have a AIX server
running
with 4.2.1.7.

Recently we installed some new servers with clientsversion 4.2. At the
same
time
some administrators upgraded there local TSM version to 4.2.

If they want some info from a server running 3.7 and contact this server
from
their local installation the server won't backup anymore because we get
the
message " tsm client is down-level with this server version".

When we upgrade the TSM client on this server everything is solved.

This is a known problem and has to do with unicode and non-unicode.

But now my problem :

There is no upgrade available for OS/2 and I can't backup this machine
anymore.
Does someone has a solution for this problem ???
(Remove the client and start all over is no option...)

Thanx,

Oscar Kolsteren
Postbank NV
Netherlands


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