ADSM-L

Re: TSM Tech support not responding as quickly!

2002-06-01 10:02:04
Subject: Re: TSM Tech support not responding as quickly!
From: Zlatko Krastev <acit AT ATTGLOBAL DOT NET>
Date: Sat, 1 Jun 2002 16:57:32 +0300
Sias,

I do not how it is for you but in our region IBM support is very
responsive. In last two months I had three PMRs submitted and the answers
were prompt (two had same day response and third was submitted during the
night so got answer next morning). One PMR was actually a bug and on the
third (working) day we had an APAR open.
Where are you and where is the support you have problems with?

Zlatko Krastev
IT Consultant




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Subject:        TSM Tech support not responding as quickly!

I was wondering why TSM tech support was taking a long
time to respond.

Someone gave the following URL:
http://www.ibmemployee.com/

Sias

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