ADSM-L

TSM client backup crashes TSM server

2002-05-07 09:04:16
Subject: TSM client backup crashes TSM server
From: "Adams, Matt (US - Hermitage)" <maadams AT DELOITTE DOT COM>
Date: Tue, 7 May 2002 08:04:23 -0500
This has been submitted to Tivoli support, but I wanted to see if anyone
else has experienced this problem.

Environment:

TSM server version 4.2.1.19 running on AIX version 5.1

Windows 2000 server client running SQL server 7.0
TSM client ver 5.1.0.1
TDP for SQL 2.2.1

What happens:

As soon as backup using TDP for SQL begins, the TSM server gets the
following messages, then goes down.  Backup using B/A client is ok.

05/02/02   13:58:21,ANR0406I Session 43 started for node USHERNT49_SQL (TDP
MSSQLV2 NT) (Tcp/Ip 10.130.10.64(2877)).
05/02/02   13:58:21,ANR0406I Session 44 started for node USHERNT49_SQL (TDP
MSSQLV2 NT) (Tcp/Ip 10.130.10.64(2878)).
05/02/02   13:58:21,"ANR9999D smnode.c(6243): ThreadId<48> Error receiving
EventLog Verb -  invalid data type, 21300, received for event number 4995
from node (TDP MSSQLV2 NT)USHERNT49_SQL. "
TSM server crashes, AIX 5.1, TSM server 4.2.1.11, 3494 library 3590E1AXL
tape drives, SSA disk pools

05/02/02   14:35:17,"ANR9999D smnode.c(6243): ThreadId<77> Error receiving
EventLog Verb -  invalid data type, 21300, received for event number 4995
from node (TDP MSSQLV2 NT)USHERNT49_SQL. "
05/02/02   14:35:17,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:17,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:18,"ANR9999D smnode.c(6243): ThreadId<77> Error receiving
EventLog Verb -  invalid data type, 21300, received for event number 4991
from node (TDP MSSQLV2 NT)USHERNT49_SQL. "
05/02/02   14:35:18,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:18,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:18,"ANR9999D smnode.c(6243): ThreadId<77> Error receiving
EventLog Verb -  invalid data type, 21300, received for event number 4991
from node (TDP MSSQLV2 NT)USHERNT49_SQL. "
05/02/02   14:35:18,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:18,ANR9999D pkshmem.c(337): ThreadId<77> Invalid attempt to
free memory; called from 10031057c (SmDoEventLog).
05/02/02   14:35:45,ANR0407I Session 65 started for administrator MCOZART
(AIX) (Tcp/Ip 10.5.10.81(35257)).
05/02/02   14:35:45,ANR2017I Administrator MCOZART issued command: QUERY
PROCESS
05/02/02   14:35:45,ANR0405I Session 65 ended for administrator(AIX).
05/02/02   14:36:07,"ANR9999D smnode.c(6243): ThreadId<77> Error receiving
EventLog Verb -  invalid data type, 21300, received for event number 4991
from node (TDP MSSQLV2 NT)USHERNT49_SQL. "


Background of events:

Node was originally a TDP for SQL v1.1 client running SQL 7.0 SP2.  Backups
were going fine.  I updated all the TSM agents to latest, renamed node,
registered new node in different policy domain.  First backup brought down
the TSM server.  I didn't realize at the time that the SQL server was only
at SP2 and that is not supported by the latest TDP for SQL.   So I tried
going to the 2.2.0 version for SQL, that still brought down TSM.  The SQL
team upgraded it to SP3.  Still bringing down the TSM server using TDP for
SQL agent 2.2.0 and 2.2.1.

The following message has occurred in the dsierror.log:

05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 ANS0106E ReadIndex: Message index not found for message
1005.
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server
05/02/2002 14:00:32 cuIdentifyResp: Error -50 reading IdentifyResp from
server.
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server
05/02/2002 14:00:32 sessOpen: Error -50 receiving IdentifyResp verb from
server

I have successfully backed up the SQL node to a TSM test server running W2K
and running TSM server levels 4.2.1.9 and 4.2.1.11, however when it goes to
our production AIX server, no matter what level of TDP for SQL version we
use, it brings the server down.

Any thoughts on this??

Thanks,

Matt Adams
Tivoli Storage Manager Team
Hermitage Site Tech
Deloitte & Touche USA LLP
615.882.6861

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