Re: Problems with latest Windows client
2002-03-08 11:07:03
We just ran into a problem when backing up sysfiles when system files -
ntldr, boot.ini etc are on a drive other than C: drive. See apar below.
Search for a drwatsn32.log file to see if this is your problem.
APAR= IC32636 SER= IN INCORROUT
DR. WATSON IS WITNESSED WHEN BACKING UP SYSFILES IF SYSTEM FILES NTLDR,
BOOT.INI, ETC. ARE ON A DRIVE OTHER THAN C:
STAT= CLOSED PER FESN0907344- CTID= SJ0291 ISEV= 1
SB02/01/17 RC02/01/18 CL02/01/24 PD SEV= 1
PE= TYPE= F
RCOMP= 5698TSMCL TIVOLI STR MGR RREL= R42W
FCOMP= 5698TSMCL TIVOLI STR MGR PFREL= F999 TREL= T
ACTION= SEC/INT= DUP/
USPTF= PDPTF= DUPS 0
DW02/01/17 RT02/01/18 SC FT RE
PT UP LP PV02/01/24 AP
EN FL LC02/01/24 RU02/01/24 OT
CT FR TD TYPE OF SOLUTION=
PROJECTED CLOSE CODE= CUST INST LVL/SU= 42W
FAILING MODULE: DSMC FAILING LVL/SU= 42W
SYSROUTE OF: RET APAR= PS= S
STATUS DETAIL= RELIEF AVAILABLE=
SCP: UNIX PLATFORM: UNIX
HIPER SYMPTOMS:
DATALOSS/N SYSTEMOUTAGE/N FUNCTIONLOSS/N
PERFORMANCE/N PERVASIVE/N
XSYSTEM/N
SPEC/ATTN/N
SYSRES= SYSIN= SYSOUT= CPU= RE-IPL=
OPTYPE= SPECIAL ACTIVITY= REGRESSION=
PRE-SCREEN NO.= RSCP= RS42W
ERROR DESCRIPTION:
When performing a backup of the sysfiles a Dr. Watson is
witnessed:
if using the Scheduler:
FAULT ->004482ff 8b590c mov ebx,[ecx+0xc] ds:0083d5d2=0
if using the GUI:
FAULT ->004c7c1f 8b590c mov ebx,[ecx+0xc] ds:0083d5d2=?
if using the CommandLine Client:
FAULT ->0044620f 8b590c mov ebx,[ecx+0xc] ds:0083d5d2=?
The Dr. Watson is witnessed if the sysfiles are requested for backup
directly or as part of the systemobject. The problem has been seen on NT and
on NT Citrix Metaframe. For the NT machine drive D: was the boot drive when
this problem was witnessed. For the Citrix machines the C: is changed to a
drive suchas
M: or O: during the citrix installation.
LOCAL FIX:
Can use the SUBST command to remap the C: drive as the location that
contains the system files.
SUBST C: M:
.
Ensure that the system boot files are on C:
"ntldr", "boot.ini", "ntbootdd.sys","ntdetect.com","arcldr.exe",
"arcsetup.exe"
PROBLEM SUMMARY:
****************************************************************
* USERS AFFECTED: Win NT/2k/XP *
****************************************************************
* PROBLEM DESCRIPTION: DR. WATSON IS WITNESSED WHEN BACKING *
* UP SYSFILES IF SYSTEM FILESNTLDR, *
* BOOT.INI, ETC. ARE ON A DRIVE OTHER *
* THAN C: *
****************************************************************
* RECOMMENDATION: *
****************************************************************
DR. WATSON IS WITNESSED WHEN BACKING
UP SYSFILES IF SYSTEM FILESNTLDR,
BOOT.INI, ETC. ARE ON A DRIVE OTHER
THAN C:
PROBLEM CONCLUSION:
The source of the problem was fixed by IC31758. This is an additional fix to
the main fix from defect 30954 for IC31758. TEMPORARY FIX:
COMMENTS:
MODULES/MACROS: DSMC DSM DSMSVC
SRLS: NONE
RTN CODES:
APPLICABLE COMPONENT LEVEL/SU:
R42W PSY UP
CIRCUMVENTION:
MESSAGE TO SUBMITTER:
CUST NAME= ALLEGHENY ENERGY SERVICE CORP CUST NO= 0138405
STREET= PROB NO= 48559,111
CITY= LICENSE=
ZIP=
CUST REP= Mark Basenback PHONE= 724 830 5389
BO NAME= NCMD PITTSBURGH CENTRAL AREA =AR# 04
IBM BLDG. 4 ALLEGHENY CENTER B.O. NO=B SP7
PITTSBURGH, PA. COUNTRY=C 000
X 15212 AST CT= IP CT= 2
WONG, CHRISTOPHER K. / 56041 Y B 999 AR# 99 C 000
PANG, KATHY / 86156 Y B 344 AR# 02 C 000
TRACKING:
CREATED CR02/01/17 CRSJ0291 INCIDENT TRANSFER 1743
RECEIPT RT02/01/18 RTSJ0291 1048
RECEIVED RC02/01/18 RCSJ0291 1048
ASSIGN AS02/01/18 ASSJ0291 999999 UQ2 1048
ASSIGN AS02/01/18 ASSJ0291 MINSK 1050
EDIT SB02/01/18 SB109714 INTERESTED PARTY PAGE 2 1523
ASSIGN AS02/01/21 ASSJ0291 MINSK/BELYAVSKY 0253
EDIT SB02/01/23 SB974547 INTERESTED PARTY PAGE 2 1426
CLOSED CL02/01/24 CLSJ0291 PER 0543
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