Has anyone received a similar response from TSM support in the past?  We
are working on an issue with a process running for a very long time, and
received the following as part of the response from TSM support:

        [W]as that the
        run-time of a specific backup process, or was
        that the run-time of the entire script.

        Since we do not support scripts, I need to verify
        that this problem is not your script. Try running
        each command in your script manually.

The specific instance was a storagepool backup that was still running a day
later, parked on a 16+ GB file.  The storagepool  backup was tape to tape;
the drives are on separate, dedicated SCSI adapters.

TSM Server is Win2k,
TSM version 4.2.1.0,
IBM 3583 Library

Thanks in advance,

Ted