ADSM-L

Re: FW: v4.2.1 TSM Clients

2001-10-24 16:44:31
Subject: Re: FW: v4.2.1 TSM Clients
From: Zlatko Krastev/ACIT <acit AT ATTGLOBAL DOT NET>
Date: Wed, 24 Oct 2001 23:42:00 +0300
Sorry for my mistake - in my first post to this thread I wrote it wrong:
"We still do not have answer from any Tivoli official".
And I had to write "We still do not have an official answer from Tivoli".
English is not my native language and my knowledge of it is far from good.
So I apologise to both IBM/Tivoli people and all other colleagues on the
list. I was trying to clarify something messed from the beginning.

Andy, you wrote it much better than I would be able ever:
"Again, please observe the standard caveat that the above does not
represent a formal IBM announcement or commitment; I am just trying to
convey the sense that we understand the requirement, and are working on a
solution."

So everything you and your colleagues at IBM/Tivoli write here is
unofficial. Most of it (five nines may be ;-) will be officially repeated
later through announcements, README files or docs. So there is an official
channel and unofficial list. They may provide us same info but may not.


Zlatko Krastev
IT Consultant


P.S. I felt satisfied more than enough by your post on previous thread so
quoted it here as an answer to repeated question.

Zlatko






Andrew Raibeck <storman AT US.IBM DOT COM> on 23.10.2001 20:39:29
Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
To:     ADSM-L AT VM.MARIST DOT EDU
cc:

Subject:        Re: FW: v4.2.1 TSM Clients

Originally, you reported a problem where the TSM 4.2.1 client scheduler
was reporting incorrect event status when files were skipped during
backup. Someone directed you to a post I had made that indicated the
problem was a defect, to which you responded that it was only my opinion,
not a statement from a "Tivoli official".

I don't know what else I can say about this, except that I am sorry I can
not give you a satisfactory answer. The best I can do at this time is
recommend that you go through IBM support channels and/or contact your IBM
account representative, and ask them to help get you the answer you seek.
If you wish, you can refer them to APAR IC31844, which describes the
problem.

With kindest regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Zlatko Krastev/ACIT <acit AT ATTGLOBAL DOT NET>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
10/23/2001 01:41
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: FW: v4.2.1 TSM Clients



I thing about the list as a place I may get *SOME* support from the
colleagues around the world. But I may not get it. Since I am subscribed
to
the list there were several posts "are my posts going through" or
"yesterday I posted but got no answer so am posting again". All people
here
are helping on voluntary basis. And IBM/Tivoli people are dealing
intensively with ADSM/TSM and can help in more cases than ordinary user.
However they can present in the list only personal opinions not the
official position of the company. Or the company can reject his statements
at any time (or change, or interpret in other way, etc.) pointing they are
not official. If for example Andy writes here that TSM 5 will come on
first
day of 2002 for me this is not official until we see a letter of intention
on www.ibmlink.ibm.com that the product will be announced on 3-rd of
January 2002. And even then this might change.
So for me anything written here by Andrew Raibeck, David McClelland, Del
Hobler, Holger Speh, Kavita Shah, Matthew Bacchi, Thiha Than,  William
Degli-Angeli is just their personal help on technical aspects but does not
bind the IBM Corp. in any way. They post to the list from their e-mail
address at work (period).
Yes, Andy, you are right that this my position is very strict. We are
colleagues, you are working for some company (e-e-e .... let's say IBM :-)
and we meet we can have a beer together (I would be happy to do this) but
this does not mean it's company's policy to drink beer with a customer ;-)
And let's help together to do the things better!

Regards

Zlatko Krastev
IT Concultant





Andrew Raibeck <storman AT US.IBM DOT COM> on 22.10.2001 23:38:36
Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
To:     ADSM-L AT VM.MARIST DOT EDU
cc:

Subject:        Re: FW: v4.2.1 TSM Clients

> When I signed onto this list there was a specific statement, which
> effectively said, the postings by IBM/Tivoli staff are *NOT* an
> official answer from IBM/Tivoli.  So as Zlatko Krastev wrote, they
> are a more skilled colleague.

My ADSM-L subscription info does not contain any such statement, although
it may have changed since the last time I subscribed. But your and
Zlatko's interpretation is a pretty rigid one that I don't think is quite
in the spirit of what any such statement was intended to convey. Yes, to
an extent we are all colleagues in the computer profession, specifically
in the area of storage management and TSM. On the other hand, our
relationship is also that of customer and vendor, and it is from this
latter view that I -- and I think I am safe in saying, my fellow TSM
developers -- participate. Notwithstanding the facts that our
participation is voluntary and ADSM-L is not an official IBM support
channel, when we do participate, it is as "IBM", just as my signature
information indicates.

FYI, the TSM client README contains a more elaborate version of the
statement that Zlatko quoted, and is more in keeping with the spirit of
the conditions of our participation:

  - To participate in user discussions of Tivoli Storage Manager you can
    subscribe to the ADSM-L list server. This is user forum maintained by
    Marist College and subscribed to by more than 1,500 users (at the
    time of this writing). While not officially supported by IBM, Tivoli
    Storage Manager developers and other IBM support staff also
participate
    on an informal, best-effort basis. Because this is not an official IBM
    support channel, you should contact IBM Technical Support if you
require
    a response specifically from IBM.  Otherwise there is no guarantee
that
    IBM will respond to your question on the list server.

I hopes this helps to clarify things.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.

When I signed onto this list there was a specific statement, which
 effectively said, the postings by IBM/Tivoli staff are *NOT* an official
 answer from IBM/Tivoli.  So as Zlatko Krastev wrote, they are a more
skilled
 colleague.

 For official answers call the 800 number or search the web.

 On Mon, 22 Oct 2001, Loon, E.J. van - SPLXM wrote:

 > Hi Zlatko!
 > Andrew Raibeck is a person from TSM Development at Tivoli. So his
statements
 > are in fact Tivoli statements, unless otherwise specified, that is.
 > Kindest regards,
 > Eric van Loon
 > KLM Royal Dutch Airlines
 >
 >
 > -----Original Message-----
 > From: Zlatko Krastev/ACIT [mailto:acit AT ATTGLOBAL DOT NET]
 > Sent: Monday, October 22, 2001 16:29
 > To: ADSM-L AT VM.MARIST DOT EDU
 > Subject: Re: FW: v4.2.1 TSM Clients
 >
 >
 > First of all I do not know Andy's position at Tivoli.
 > And read what is written in the README:
 > "This is not officially supported by IBM, but IBM support people
 > do participate in the discussions, along with other  users."
 > So IMHO here Andy is just a colleague. More skilled in ADSM/TSM, closer
to
 > the developers, but just a colleague.
 > If something shows up on the web-site or in docs on media that would be
 > official.
 >
 > Zlatko Krastev
 > IT Consultant
 >
 >
 >
 >
 >
 > "Loon, E.J. van - SPLXM" <Eric-van.Loon AT KLM DOT COM> on 19.10.2001 
 > 17:57:48
 > Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
 > To:     ADSM-L AT VM.MARIST DOT EDU
 > cc:
 >
 > Subject:        Re: FW: v4.2.1 TSM Clients
 >
 > Andrew Raibeck answered "I am almost certain that this change in
behavior
 > is
 > not deliberate. The APAR is going to be handled as a code defect"
 > Isn't that you'r Tivoli official answer?
 > Kindest regards,
 > Eric van Loon
 > KLM Royal Dutch Airlines
 >
 > -----Original Message-----
 > From: Zlatko Krastev/ACIT [mailto:acit AT ATTGLOBAL DOT NET]
 > Sent: Friday, October 19, 2001 12:29
 > To: ADSM-L AT VM.MARIST DOT EDU
 > Subject: Re: FW: v4.2.1 TSM Clients
 >
 >
 > This was already discussed in the list. Look for the thread "Windows
client
 > behavior change at 4.2.1.0" and answer of Andrew Raibeck from
9.10.2001.
 > But it is possible that Andy and this Bob are just having different
 > PERSONAL opinions. We still do not have answer from any Tivoli
official, do
 > we?
 >
 > Zlatko Krastev
 > IT Consultant
 >
 >
 >
 >
 >
 > "Subash, Chandra" <CSSubash AT TELETECHINTL DOT COM> on 18.10.2001 07:41:31
 > Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
 > To:     ADSM-L AT VM.MARIST DOT EDU
 > cc:
 >
 > Subject:        FW: v4.2.1 TSM Clients
 >
 > i HAVE GOT THIS EMAIL FROM ONE OF MY FRIENDS. GUYS WHAT DO YOU THINK IS
IT
 > TRUE ?
 >
 > Hi Guys
 >
 > According to Tivoli Support they have made an alteration to way client
 > v4.2.1 reports Result code 4 to the server. Earlier version clients
would
 > allow for a certain number of files to fail during the backup and still
 > report to the server that the Schedule was successful. However version
 > 4.2.1
 > has been altered so that a result code of failed will be reported to
the
 > server even if 1 file fails during a backup.
 > ntcmachine had been failing on some WINNT system files which I have
added
 > exceptions for under direction of Tivoli support and now backups of
this
 > machine seem to be successful.
 > Bob from Tivoli suggested that if we are worried about seeing failed
result
 > codes on the daily report that there may be a way to generate a report
 > listing statistics of how many files or how much data had been backed
up
 > from each machine to provide a more accurate picture as to whether the
 > backups were successful.
 >
 >
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 > are notified that no part of the e-mail or any attachment may be
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