ADSM-L

Re: bad IBM TAPE contact info

2001-07-31 19:44:05
Subject: Re: bad IBM TAPE contact info
From: David Longo <David.Longo AT HEALTH-FIRST DOT ORG>
Date: Tue, 31 Jul 2001 19:44:33 -0400
Call (888) IBM-MEDIA.  I have had many 3575 tapes replaced. medai errors or 
broken tapes.  (Note: the last few times they "have to get approval" for total 
values over $1000 (about 10 tapes). I guess the economy is having it's 
"effects").  I have never gotten approval - never called/faxed back.  Therefore 
I always request replacement of 9 tapes. They send you a Fax with RMA #, you 
send them the bad tapes.  They generally send out good new tapes the same day 
you call.



David B. Longo
System Administrator
Health First, Inc.
3300 Fiske Blvd.
Rockledge, FL 32955-4305
PH      321.434.5536
Pager  321.634.8230
Fax:    321.434.5525
david.longo AT health-first DOT org


>>> GLesho AT AFCE DOT COM 07/31/01 05:11PM >>>
%sm-ers...
Some months ago, there was a discussion where point of contact info was
given for a person or group within IBM where tape "warranty" issues could
be resolved. I have misplaced this information and need it.  TSM has
recommended 21 tapes be removed from my tape library over the last year due
to excessive media errors which could not be repaired. I need to speak with
the IBM warranty person or group. If someone has this info, I would
appreciate you reposting it!  I have a  3575L32 and use Magstar MP Fast
Access Linear Tape C-Foxmat XL 7GB tapes.  I also hhave a few non-XL
C-Format tapes... Many thanks.

George Lesho
AFC Enterprises



"MMS <health-first.org>" made the following
 annotations on 07/31/01 19:49:28
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