Andy,
Taking all you say into consideration, and fully understanding how hard it
is to do what we are asking (which in my opinion should have been a major
concern before shipping, and not afterwards), I am still unsatisfied.
I am not going to bash one software against another, but with all due
respect, if you do not support multilingual on English based systems, and
some other OS's (such as Netware), then you should state so in letters as
large as a 2 story building on the product casing.
It's rather not fun in the least, to discover that one can't backup
languages on OS's (NT, Novell) after having bought and installed the
product. And this after moving from backup software that did just that and
didn't blink an eye.
I am very glad you have so many resources dedicated to NLS support, but I at
least don't care if you have 1000 people working on the issue, I care that
it is fixed and fixed FAST. And I am extremely glad that you have learnt to
be politicaly correct and state that it's important to you, you'r working on
it, and it may be here soon (no guarantees of course).
Dissapointed,
Mike Glassman
Systems & Security Admin
Israel Airport Authority
> -----Original Message-----
> From: Andy Raibeck [SMTP:Andrew_Raibeck AT TIVOLI DOT COM]
> Sent: â îàé 15 2001 16:27
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: Japanese Filenames
>
> > USEUNICODEFILENAMES NO (The Default)
> > TSM won't backup Japanese filenames unless you
> > run the client on a Japanese NT server. Adding
> > the Japanese codepage to a UK build won't work.
>
> > USEUNICODEFILENAMES YES
> > TSM will backup Japanese filenames most of the
> > time, but occassionally dies a horrible death
> > on certain filenames. With lots of people with
> > lots of Japanese filenames, the client will fail
> > more than it suceeeds.
>
> > USEUNICODEFILENAMES is suppose to be used with
> > Macintosh files, any other use is convenently
> > unsupported by Tivoli.
>
> This is not a matter of "convenience". USEUNICODEFILENAMES
> was *never* intended to provide the support you are seeking.
> It's purpose is strictly for support of Macintosh volumes on
> NTFS file systems (granted, though, the option would have
> been better named ENABLEMACFILESUPPORT, or something along
> those lines).
>
> > Tivoli support (especially, the Japanese end) are
> > no help whatsoever. As a company, Tivoli seem to
> > have no concept that people do business in multiple
> > languages, and as a backup product Tivoli need to
> > support it. Recents failures, where the NT server
> > product failed as soon as you run it under Japanese,
> > German etc.. bears testiment to the fact, Tivoli
> > aren't even testing their products under different
> > languages.
>
> IBM/Tivoli fully understands the need for a global perspective,
> as we are a global company doing business all over the world.
> Please do not equate language support issues with "have no
> concept that people do business in multiple languages". This is
> just not true.
>
> Agreed, the recent problems we have had with non-English
> character sets do not instill the greatest confidence in
> our NLS support. However, we do in fact have a large number
> of resources dedicated to NLS support, translation, and
> testing, and we are continuously working to improve our
> processes to (among other things) eliminate the kinds of
> problems you mention. Yes, we have stumbled in this arena,
> especially recently, but we have also made every effort to
> respond to the problems in as timely a fashion as possible,
> because we *do* understand the need for this support.
>
> Regarding support for file names comprised of characters from
> different character sets (i.e. Japanese file names on English
> systems), this is a long-standing requirement. It isn't here
> yet because we are ignoring it; rather, the implementation is
> not trivial. But it is something that we are actively working
> on and hope to deliver this year. (Standard caveat: this does
> not constitute a formal announcement or commitment.)
>
> Regards,
>
> Andy
>
> Andy Raibeck
> IBM Tivoli Systems
> Tivoli Storage Manager Client Development
> e-mail: araibeck AT tivoli DOT com
> "The only dumb question is the one that goes unasked."
> "The command line is your friend"
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