Have you been in touch with IBM support on this?  This happened to us once, and
it turned out that the problem was not in the robot itself, but that a board
needed to be replaced.  I can't tell you exactly what was replaced because I'd
been relieved by the time the fix was worked out.  I'd be interested in knowing
what yours turns out to be (because it could happen to us if it hasn't
already... : }  )

Good luck!

Kathleen



|--------+----------------------->
|        |          William Boyer|
|        |          <[email protected]|
|        |          ET>          |
|        |                       |
|        |          04/09/2001   |
|        |          11:22 AM     |
|        |          Please       |
|        |          respond to   |
|        |          "ADSM: Dist  |
|        |          Stor Manager"|
|        |                       |
|--------+----------------------->
  >----------------------------------------------------------------------------|
  |                                                                            |
  |       To:     ADSM-L AT VM.MARIST DOT EDU                                   
      |
  |       cc:     (bcc: Kathleen M Hallahan/ISS/HQ/FHLMC)                      |
  |       Subject:     running 3494 in MANUAL mode - URGENT!! (Please?)        |
  >----------------------------------------------------------------------------|






AIX 4.3, TSM 3.7.2.0 and an IBM 3494 library L-14 and D12 with 4-drives.

After more than 3-years, the robot/gripper in our library died. We do not
have the dual robot feature. The library manager is now configured for
online manual mode, but even though TSM processes are showing as waiting for
tape mounts, the drive display doesn't show any tape volsers to be mounted.
A Q ACT on TSM doesn't show any messages about tapes expecting to be mounted
on drive..... I did a SHOW LIBRARY and 2 of my drives show RESERVED with no
volser showing. I mounted 1 of the tapes the Q PRO says it's waiting for and
... nothing....nada! The drive comes ready at mount point, but TSM never
recognizes that I've mounted a tape.

How can I operate the library in manual mode until IBM can get the needed
parts onsite??? That'll take a  few more hours and I"m already behind in my
storage pool backups.

TIA,
Bill Boyer
"Some days you are the bug, some days you are the windshield." - ??