Debbie,

We have a couple of instances where we have bought tapes for our 3590E drives 
and shortly after inserting them in the library we have encountered what looks 
like drive errors.  The CE came out both times and replaced some components.  
The first time I was convinced that it truly was a drive problem.  However the 
second time, the CE just about replaced the entire drive and we still had 
problems.  It was then I noticed that several tapes from two different batches 
had been flagged READONLY.  I moved the data off the tapes successfully and 
have not had any further problems.  I am thinking that the quality of the tapes 
was not real consistent.  Since the tapes in both instances were new, I now 
assume they were faulty from the start.

Tom Bebee
Welch Allyn




MIME:Debbie.Lane AT INTERMEC DOT COM on 02/14/2001 03:47:02 PM
To:  ADSM-L AT VM.MARIST DOT EDU @ INTERNET cc:  (bcc: Tom 
Bebee/Corp/Skan/WelchAllyn)

Subject: 3590E 

We recently started using 3590E tapes.  Several of them are damaged.  We
talked to IBM support, and it sounds like other customers have had similar
problems.  I am wondering if any of you have experienced 3590E damaged in
shipment?   Have you had other problems with the 3590E?