Hi all,
I am installing TSM NT client 3.7.2.0 to NT4.0 SP5 for customer today.
During installation, there are a few problems:
1) During installation, there are two prompts of "Severe: The service
cannot be installed due to an unknown error".
2) I uninstall TSM client, and reboot machine. Reinstall TSM client got the
same two prompts of error.
3) I skip these errors and finished installation. in command line, run dsmc
archive (or inc) on a small file (dsm.opt) Dr watson: dsmc.exe Exception:
access violation (0xc0000005) Address 0x0047b1cb
4) In GUI, archive a file, there is ANS5148W message found in dsmerror.log
as below.
The node is newly registered on TSM server (AIX TSM3.7.3.0) and I don't why
there is such an message.
ANS5148W The server needs to do a one-time conversion of your archive data
before you can continue.
This operation may take a long time, and cannot be canceled once it has
started.
Are you willing to wait for the conversion to complete?
5) I reply this message and archive on GUI works OK. Retrieve is also OK.
6) From "Services" in "Control panel", found that "Client Acceptor" &
"Remote Client Agent" are installed but not
"Central Scheduler Service".
7. Perform "dsmctuil installl scheduler" and scheduler service install OK.
8. In TSM Server, Define schedule to selective backup a small file on NT
client, scheduler is running OK and the file is backup.
Question:
1) how to determine what is the "service" cannot be installed. Does TSM
install the 3 services "CAD, Scheduler, Remoteagent" by default, if so,
will it be an indicator on scheduler installation error?
2) why command line got Dr watson but not GUI or scheduler?
3) The node is newly created on server, why is there ANS5148W message?
4) MS Exchange & Arcserve (evaluation copy) are installed on the NT box,
any conflict to TSM? (although I don't think there is)
dsm.opt
COMMMETHOD TCPIP
TCPSERVERADDRESS 172.20.77.1
TCPPORT 1500
Compression Yes
* CHAngingretries 0
tcpclientaddress 172.20.68.3
tcpclientport 1501
schedmode prompted
* schedmode polling
* querysch 1
nodename n7007hmx
password n7007hmx
Thank you in advance.
Regards,
Eric Tang
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