TSM 3.7
1999-10-04 11:52:41
Well it may be free depending on how it was purchased.
I purchased ADSM 3.1 for Windows NT in March 99(months ago). I am now told
that this is NOT a free upgrade because my reseller (Ingram Micro) sold me the
shrink-rap version.
Sequence of events:
Contacted IBM Direct in February to determine what I needed. Was given IBM
part numbers for the individual parts of ADSM that I needed for my environment.
Was also told by IBM Direct that the product was under the Passport Advantage
Program and would allow me free upgrades for a year.
I then gave my campus reseller this information and they purchased the product
from Ingram Micro.
Now I am trying to find out how to get the 3.7 release and I have been told by
IBM, Tivoli, and Ingram Micro that I am not eligible for a free upgrade because
I purchased the shrink-rap version.
I don't know who is at fault here. All I do know is that I did NOT get what I
asked for. I asked for an ADSM solution for my environment and the ability to
upgrade the product for at least one year. My site already has the passport
advantage program. However what I got is not upgradable and I am now SOL for
any upgades.
Dean Winger
Director of Computer Services
Wisconsin Center for Education Research
1025 West Johnson ST
Madison, WI 53706
(608)265-3202 phone
(608)263-6448 fax
************************************
Tivoli Storage Manager is only considered an upgrade if you are on
maintenance or if you purchased it recently. Otherwise you will pay a 50%
upgrade fee.
You may see a V3.7.0.0 and a V3.7.0.1 as we did with the V3.0 release. The
two versions of V3.0 were identical and released at the same time to get
through the various IBM release mechanisms. I don't know whether that will
be different with Tivoli.
Bill Smoldt SSSI
Storage Solutions Specialists, Inc.
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