ANS4031S during incremental backup (NT-client)

To: OAS     --LMS1

FROM: Betsy Moir (TTCEDM) Ext 85020
      VM Tech Services
      email:  betsy.moir AT abbott DOT com
Subject: ANS4031S during incremental backup (NT-client)

I also got this type of error message last week.  We were trying to restore
the data of a WINDOWS NT client to their new WINDOWS 95 workstation and
kept getting the same error.  Does anybody know what this is?

Betsy
*** Forwarding note from OWNERAD1--INTERNET 97/10/27 19:45 ***





TO:         NOREPLY  INTERNET  ADSM-L AT VM.MARIST DOT EDU
FROM:       OWNERAD1 INTERNET  owner-adsm-l AT VM.MARIST DOT EDU
DATE:       10/27/97 19:45
SUBJECT:    ANS4031S during incremental backup (NT-client)
Hi ADSM freaks,
Since a few days I get an error message when backing up our userhome
server:

DSMERROR.LOG
10/27/1997 04:02:39  TransWin32RC(): Win32 RC 234 from
FioGetOneDirEntry(): getFileSecuritySize
10/27/1997 04:02:39  PrivIncrFileSpace: Received rc=131 from
fioGetDirEntries:  D:  \USERHOME\MWEUH\Winword
10/27/1997 04:02:42  ANS4031S Internal program error.  Please see your
service representative.
10/27/1997 04:02:42  ANS4031S Internal program error.  Please see your
service representative.
10/27/1997 04:02:42  ANS4847E Scheduled event 'HEBES' failed.  Return
code = 4.

DSMSCHED.LOG
(...)
10/27/1997 04:02:33 ANS4102I ***** Processed   269,000 files *****
10/27/1997 04:02:37 ANS4102I ***** Processed   269,500 files *****
10/27/1997 04:02:37 Directory-->                 0
D:\USERHOME\MSSBISC\MULTI  Sent
10/27/1997 04:02:37 Directory-->                 0
D:\USERHOME\MSSBISC\FAXSUMME\SK  Sent
10/27/1997 04:02:37 Normal File-->             140
D:\USERHOME\MSSBISC\FAXSUMME\SK\SK.INI  Sent
10/27/1997 04:02:37 Normal File-->          15,872
D:\USERHOME\MSSBISC\MULTI\VORWAHL.DOC  Sent
10/27/1997 04:02:37 Normal File-->          32,768
D:\USERHOME\MSSCLIC\EXCHANGE\adrbuch.pab  Sent
10/27/1997 04:02:37 Normal File-->          32,768
D:\USERHOME\MSSCLIC\EXCHANGE\kopien.pst  Sent
10/27/1997 04:02:42 ANS4031S Internal program error.  Please see your
service representative.Total number of objects inspected:  269,515
10/27/1997 04:02:42 Total number of objects backed up:      598 10/27/1997 
04:02:42 Total number of objects updated:          0
10/27/1997 04:02:42 Total number of objects rebound:          0
10/27/1997 04:02:42 Total number of objects deleted:          4
10/27/1997 04:02:42 Total number of objects failed:           0
10/27/1997 04:02:42 Total number of bytes transferred:     24.7 MB
10/27/1997 04:02:42 Data transfer time:                    9.61 sec
10/27/1997 04:02:42 Data transfer rate:                2,639.88 KB/sec
10/27/1997 04:02:42 Average file size:                     83.2 KB
10/27/1997 04:02:42 Compression percent reduction:           52%
10/27/1997 04:02:42 Elapsed processing time:            0:45:52
10/27/1997 04:02:42 ANS4847E Scheduled event 'HEBES' failed.  Return
code = 4.
10/27/1997 04:02:42 Sending results for scheduled event 'HEBES'.
10/27/1997 04:02:42 Results sent to server for scheduled event 'HEBES'.

The description of the ANS4031S error is:
ANS4031S Internal program error.  Please see your service
       representative.
Explanation:  An unexpected program failure occurred.
System Action:  Processing stopped.
User Response:  Retry the operation.  If the problem continues, see your
system administrator or your service representative.






The server holds approx. 45 GB of data in the large filespace, we use
ADSM V2 PTF6 as client on an NT platform.
Server is ADSM V2 MVS/OS390.


Does anyone have experience with this kind of error message? Any hints,
how to get ADSM to backup the rest of the server.
It would be ok, when ADSM skipped an unreadable file, unfortunately ADSM
does not say which file produces the error and simply stops...

Thanks for your help,
Michael

--
Michael H. Bartl
Michael H. Bartl
ADAC e.V. (Rechenzentrum, Produktionsplanung und Organisation)
Tel.: (089) 7676-4063, Fax: (089) 7676-8161
EMail: Michael.Bartl AT Zentrale.ADAC DOT de