Subject:ADSM Service


    Response from ADSM Development/Service:
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  We would like to thank everyone here who has voiced their concerns with
  We would like to thank everyone here who has voiced their concerns with
the service method that ADSM had put in place. :-(  We would much rather have
you tell us what you think and what you want then say nothing and be
unsatisfied with our product. At least this way we have a chance to respond
to our valued customers. Over the course of the last month,
based on information you have given us here as well as other avenues, the
ADSM Development and Service Team has been re-thinking and re-engineering
our Fix Delivery methods. Through input from you here, as well as phone
surveys, customer visits, and other electronic forums, we have put together
a delivery method that we anticipate will be acceptable to the majority, as
well as being cost efficient.

 The following is the fix distribution method we plan to implement.

1. Maintenance(PTF's) for the product will be rolled up quarterly and made
   available in ISMC, CompuServe, Internet(*), and IBMLINK.

2. Mainframe Servers will also cut a PTF Monthly. These will be available
   from ISMC and IBMLINK.

3. Maintenance for High Impact problems (Data Integrity or System Integrity)
   problems will be made available immediately through ISMC, CompuServe,
   Internet, and IBMLINK.


   (*) We are in the process of setting up the Internet hub. Stay tuned.


  Comments?


                                   Scott Hansbury
                                   ADSM Client Development Manager