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Re: [nv-l] RE: Location.conf

2004-02-19 13:04:57
Subject: Re: [nv-l] RE: Location.conf
From: "Christopher J Petrina" <cjp8 AT meadwestvaco DOT com>
To: nv-l AT lists.us.ibm DOT com
Date: Thu, 19 Feb 2004 12:58:31 -0500

I called 1-800-tivoli8 and they are the ones who said theyc annot order the fix.  But they called me back and created a new PMR and sent it to somewhere else.   Just received  a call from Jim Meyers and he is going to put the fix out for me to get.  Guess when They created teh first ticket, tey did not know that it was Netview that I was asking for the IY48698.  But they are taking care of me.

Thanks
Chris Petrina


James Shanks <jshanks AT us.ibm DOT com>
Sent by: owner-nv-l AT lists.us.ibm DOT com

02/19/2004 11:31 AM
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Chris -

What support team?  You mean your local folks?  They are correct.  The formal APAR is not yet closed and thus no final fix is available from  IBM in Boulder.
You have to open a problem and talk to NetView Level 2.  They have a test fix they can send you.  

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

"Christopher J Petrina" <cjp8 AT meadwestvaco DOT com>
Sent by: owner-nv-l AT lists.us.ibm DOT com

02/19/2004 11:26 AM
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Subject Re: [nv-l] RE: Location.conf








Just exited the GUI,
edited the location.conf file to add two new lcoations into the map

EUROPE_ATT_EVPN 255 SITE
Mauepas 1.1.1.1 Site EUROPE_ATT_EVPN

Neither of the sites show up on the map after I restart the GUI.

-Chris Petrina
P.S. Currently the support team is telling me that the IY48698 APAR fix cannot be ordered.

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