RE: [nv-l] servmon and itmquery in NV 7.1.4

Subject:

From:

James Shanks <jshanks AT us.ibm DOT com>

To:

Date:

Mon, 8 Dec 2003 10:03:58 -0500

Jane, and Scott,

Help me out here, folks. I don't want to upset anyone nor rub salt into a wound, but I am very puzzled.

Both of you, Jane and Scott, have expressed extreme disappointment over what was provided as new function in NetView 7.1.4.

I'm sorry about that. I'll grant you that the new function is not much. But I'm mystified as to why you thought there would be so much more. This is just another NetView point release. Most of what got in there was to support new events going to TEC. Now that NetView is a component of TEC, that is it's primary job, so far as Tivoli upper management is concerned. I think that NetView development may have wished to provide more, but they have to negotiate for every extra day to code something new that isn't mandated by a TEC requirement.

So I've asked the question internally why you were both not included in the 7.1.4 beta, so that two of our most valuable and vocal users could have previewed the function, and provided vital feedback to development. I was stunned to be told that both of you were offered the opportunity to participate and that both of you turned it down!

Is this true? Can you share with us why?

That would have been the ideal method for you to avoided all this surprise and disappointment. And your comments, likes and dislikes, would have gone all the way up the chain beyond NetView development and TEC development to the folks who control the entire Tivoli marketing strategy. You could have obtained a commitment from development as to when your full needs would be met.

Why didn't you grab it?

James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

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