This happened to me yesterday when I tried to open a PMR via the phone. The
IBM rep. said there was no selection for NetView so he used TEC.

Thanks
Alan E. Hennis
Caterpillar Inc.
Systems+Process Division
309.494.3308
hennis_alan_e AT cat DOT com



                                                                                
                                                           
                      "Davis, Donald"                                           
                                                           
                      <donald.davis@firstci                                     
                                                           
                      tizens.com>                                               
                                                           
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                      owner-nv-l AT lists DOT us.i To: "IBM NetView Discussion 
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                      bm.com                cc:                                 
                                                           
                                                                                
                                                           
                                                                                
                                                           
                      11/20/2003 09:48 AM                                       
                                                           
                      Please respond to       Subject:      [nv-l] Where did 
NetView Go ???                                                
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Caterpillar: Confidential Green                 Retain Until: 12/20/2003
                                                Retention Category:  G90 -
                                                General
                                                Matters/Administration




I tried to open a new PMR this morning using ESR (Electronic Service
Request).
I was amazed to discover that NetView was no longer a product on the list.
I am assuming that since NetView is given away now with TEC, that is what I
should use.
So now all NetView problems go to TEC support then have to be requeued to
the correct group.


Great decision IBM !!!


=======================
Donald Davis
First Citizens Bank
Systems Engineer Consultant
Raleigh, NC.  27603-3526