Right. I have Tivoli employees responding and its *NOT* a supported forum? Huh? 
Does this make sense to you?  How can it be unsupported when the responses come 
from Tivoli employees? You speak on behalf of only yourself but you are relying 
on the years of employment you have with Tivoli? I don't get it. Everyone here 
is donating time, not just tivoli folks - sometimes solutions to a question 
come from someone OTHER than Tivoli staff too. Its not a volunteer "thing" for 
James. Its obvious to me that James is responding out of frustration because 
there is nothing else he can do. 

If you all think this is the way things should be and it's okay by you, more 
power to you. But none of IBMs other product families are in this condition and 
I'll call a spade a spade and this situation is messed up and its not getting 
any better. This is a best of breed product in a worst-of-breed support 
environment and NOT because the people don't care or are incompetent but 
because the COMPANY refuses to step up. 

Do I sound angry? Yes. I'm not angry because this isn't a supported Tivoli 
forum.... I'm angry because those of you who work for the company refuse to 
escalate these issues to your own management. I'm angry because settling for 
mediocrity is the status quo now. Complacency is rampant. I may be vocal but I 
am not alone in my opinion. Those of you who have the ear of decision makers 
continue to throw up your hands "Its not a supported forum, its not a supported 
forum" blah blah blah blah blah. 

If I were an IBM/Tivoli representative, (and I have had my opportunities to do 
so btw, but I would neither cut my hair or wear a tie) I would be concerned. 
I'm not a person who cries wolf. I won't open up a conversation without data to 
back it up. So if someone wants to question the validity of my concerns, I will 
be happy to share specific examples. I expect excellence. This is *NOT* 
excellence. Excellence would be a support forum with teeth, a user group with 
some influence, customers with some ability to influece decision making. I'm 
done replying to this topic. Any of you who wish to share questions or comments 
about NetView can email me directly.

-----Original Message-----
From: Brett Coley [mailto:bcoley AT us.ibm DOT com]
Sent: Wednesday, April 17, 2002 11:18 AM
To: nv-l AT lists.tivoli DOT com
Subject: RE: [nv-l] Netview 7.1 and Netview v2.3 OS390


> Not a Tivoli supported forum? Why not? Give me a good reason why this
should not be an official forum? You have internal support > > staff from
Tivoli maintaining the mailing list! You have Tivoli employees replying to
forum questions.

Scott, actually, no.   No one "has us" doing this -- it is a volunteer
thing only.


Regards,
Brett


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