It has been a long time since I worked with ACSLS.

 

I would assume if you can mount with robtest that you have your acsls volume assignments correct.

 

My fuzzy memory says that the netbackup acsls daemons have their own logs. If so what do they report.

Is the log verbose level set to 5 for bptm? Are there more lines for this mount before the snippet below.

 

What are the os system logs reporting ?

 

What about the ACSLS logs on the ACSLS server?

 

 

Hi Sumeeth,

 

I can mount in Robest but i'm fairly sure this won't be reflected in Netbackup

 

Master is Solaris 9 and HP-UX11.11 for Media

 

After 30 minute timeout i'm getting this information reported in GUI

 

27-Jul-2011 14:26:29 - Error bptm (pid=7272) error requesting media, TpErrno = Robot operation failed
27-Jul-2011 14:26:29 - Warning bptm (pid=7272) media id 500 load operation reported an error
27-Jul-2011 14:26:30 - current media 500 complete, requesting next media Any

 

 

 

Mike Ketley

Mobile: +44 (0)7779 570 335

 

---

From: Sumeeth Singh (S) [mailto:SinghS23 AT telkom.co DOT za]
Sent: 27 July 2011 14:40
To: Ketley, Michael; VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Subject: RE: [Veritas-bu] Tapes mounting in ACSLS but not Netbackup

Hi Michael,

 

Have you tried moving a tape in manually from robtest and see if it reflects in activity monitor or vmoprcmd..

 

What OS’s are your masters and medias?

 

Regards,

Sumeeth

 

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Ketley, Michael
Sent: 27 July 2011 03:36 PM
To: VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Subject: [Veritas-bu] Tapes mounting in ACSLS but not Netbackup

 

Wonder if anyone can help or point me in the right direction.

 

My issue is a media server and tape library (using acsls) with firewall between. I initially had a problem with drives being in AVR state but added ACS_TCP_RPCSERVICE to vm.conf on the media server and drives are now ACS state. When i initiate a backup i can see the job which sits in a mounting state in Netbackup, however, the tape itself is mounted in the drive in ACSLS.  Running a vmoprcmd shows nothing in the drive. Although i'm sure at one stage i've seen it pick up the mount in vmoprcmd but not in the GUI.

 

I guess this is a communications error but i'm stumped, can't see anything meaningful in logs.

 

Any advice or troubleshooting would be appreciated.

 

Master and Media are 6.5.6

 

 

 

Mike

 

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