Check your acs settings to verify who is “owning” your tapes i.e. which master / media server...

Hi Sumeeth,

I can mount in Robest but i'm fairly sure this won't be reflected in Netbackup

Master is Solaris 9 and HP-UX11.11 for Media

After 30 minute timeout i'm getting this information reported in GUI

27-Jul-2011 14:26:29 - Error bptm (pid=7272) error requesting media, TpErrno = Robot operation failed
27-Jul-2011 14:26:29 - Warning bptm (pid=7272) media id 500 load operation reported an error
27-Jul-2011 14:26:30 - current media 500 complete, requesting next media Any

Mike Ketley

Mobile: +44 (0)7779 570 335

 

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From: Sumeeth Singh (S) [mailto:SinghS23 AT telkom.co DOT za]
Sent: 27 July 2011 14:40
To: Ketley, Michael; VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Subject: RE: [Veritas-bu] Tapes mounting in ACSLS but not Netbackup

Hi Michael,

 

Have you tried moving a tape in manually from robtest and see if it reflects in activity monitor or vmoprcmd..

 

What OS’s are your masters and medias?

 

Regards,

Sumeeth

 

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Ketley, Michael
Sent: 27 July 2011 03:36 PM
To: VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Subject: [Veritas-bu] Tapes mounting in ACSLS but not Netbackup

 

Wonder if anyone can help or point me in the right direction.

 

My issue is a media server and tape library (using acsls) with firewall between. I initially had a problem with drives being in AVR state but added ACS_TCP_RPCSERVICE to vm.conf on the media server and drives are now ACS state. When i initiate a backup i can see the job which sits in a mounting state in Netbackup, however, the tape itself is mounted in the drive in ACSLS.  Running a vmoprcmd shows nothing in the drive. Although i'm sure at one stage i've seen it pick up the mount in vmoprcmd but not in the GUI.

 

I guess this is a communications error but i'm stumped, can't see anything meaningful in logs.

 

Any advice or troubleshooting would be appreciated.

 

Master and Media are 6.5.6

 

 

 

Mike

 

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