Re: [Veritas-bu] 7.0.1 upgrade log file

I found the log and the issue.

01-14-2010,14:05:57 : Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

01-14-2010,14:05:57 : Property(S): ISSCRIPT_VERSION_OLD = The InstallScript engine on this machine is older than the version required to run this setup. If available, please install the latest version of ISScript.msi, or contact your support personnel for further assistance.

http://www.symantec.com/business/support/index?page=content&id=TECH50669

Now I just need a windows admin to fix it for me.

Thanks everybody for your help in finding the log.

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Robin Small
Sent: Wednesday, October 13, 2010 5:39 PM
To: Veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 7.0.1 upgrade log file

A couple of things I’ve found w/ 2008

It goes better if you copy it local and right-click the executable to run as admin.

Have you checked the windows event log for any msi errors?? Usually a 1603 or 1612.

I thought there were some MSIEXEC switches you could use to force a MSI log file. I don’t remember them off the top of my head, but that might be an option too.

~ Robin

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of judy_hinchcliffe AT administaff DOT com
Sent: Wednesday, October 13, 2010 2:41 PM
To: judy_hinchcliffe AT administaff DOT com; Veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 7.0.1 upgrade log file

Sorry should have stated

Windows 2008 x64

Trying a install by hand using the setup.exe

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of judy_hinchcliffe AT administaff DOT com
Sent: Wednesday, October 13, 2010 4:37 PM
To: Veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] 7.0.1 upgrade log file

Anybody know how to look at a log file for a failed 7.0.1 upgrade.

It seems to go fine, says it is going to start the services, then rolls back.

Can’t seem to find a log file or a reason for it.

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