Re: [Veritas-bu] Windows Client install blowsupduring the install....

We had this problem as well, and on a Windows 2000 Server. It was a pain. It was not down to NBU, the OS itself was at fault.

The time spent on fixing it was so long, I ended up recovering from an Image of the System, and was able to install the NBU update.

My feeling is, a Windows update was to blame, but I never found out which one.

I hope you do not go down this route, but I am sure it was linked to a Service failing - Think it was Windows Installer.

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock Dennis - dpeaco
Sent: Saturday, September 25, 2010 12:27 AM
To: David Stanaway; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Windows Client install blowsupduring the install....

I found the log files and found this:

09-23-2010,19:43:12 : Action 19:43:12: noteDepSvcsWeStop.B2D5B6C9_4698_42F7_AC9D_955789A69556.

09-23-2010,19:43:12 : Action start 19:43:12: noteDepSvcsWeStop.B2D5B6C9_4698_42F7_AC9D_955789A69556.

09-23-2010,19:43:12 : An unexpected error occured while installing Symantec Private Branch Exchange. The error desfcription follows: Error Number : -2147217406 Error Description: Source: Method Name: noteDepSvcsWeStop Operation : Creation of winmgmts object for handling Windows services

09-23-2010,19:43:12 : Action ended 19:43:12: noteDepSvcsWeStop.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.

09-23-2010,19:43:12 : Action ended 19:43:12: INSTALL. Return value 3.

I am working with our Windows engineering support team right now to see how we can get the client installed.

Thank You,

Dennis Peacock

EBCA

Acxiom Corporation

501-342-6232 (office)

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of David Stanaway
Sent: Friday, September 24, 2010 5:58 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Windows Client install blows upduring the install....

I had this happen with a W2K system that had some corruption in its WMI config.

I wiped out the WMI registry on the system, rebooted and then the install went smoothly.

Evidence for this was found looking around the log files. I don't recall the exact steps I needed to do, but can look for my notes.

We don't have any W2K systems to worry about any longer.

On 9/24/2010 2:51 PM, judy_hinchcliffe AT administaff DOT com wrote:

And just have an administrator run it is not the same.

I have an admin account and I still have to right click and say run as administrator some times.

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Wayne T Smith
Sent: Friday, September 24, 2010 2:45 PM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Windows Client install blows up during the install....

Judy's recommendation to "run as administrator" is a good one. That an older version was uninstalled makes the hair on the back of my neck tingle ... because of the uninstall, I recommend a Windows reboot before installing 6.5 ... and if anything NBUish happens on the reboot, reboot again. Turn Anti-Virus off temporarily and try the install again. (I don't have a lot of Windows machines either, but these (3) actions have allowed the NBU 6.5 install to complete for me (when it didn't on the machine owner's first try).

I've had it suggested from someplace that defining a policy for the client and opening the vnetd port (13724) first is needed, but that has NOT been true for my cases (I usually open the firewalls after install and define an NBU policy after that).

Cheers, Wayne

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