Veritas-bu

Re: [Veritas-bu] Strange status 13 during bpstart script

2010-05-14 09:57:57
Subject: Re: [Veritas-bu] Strange status 13 during bpstart script
From: Dave Markham <dave.markham AT fjserv DOT net>
To: "Whelan, Patrick" <patrick.whelan AT lloydsbanking DOT com>, "veritas-bu AT mailman.eng.auburn DOT edu" <veritas-bu AT mailman.eng.auburn DOT edu>
Date: Fri, 14 May 2010 14:56:33 +0100
Well on the client they are empty and on the master server windows its 
using the vxlog thingy which i've not looked at before. I.e there's 
nothing in ~netbackup\logs\bpbrm. :(

I'm a unix engineer so find windows very frustrating as regards looking 
and searching through logs.

cheers

Whelan, Patrick wrote:
> What do the brbrm logs say? 
>
>
> Regards,
>
> Patrick Whelan
> NetBackup Specialist
> Wholesale Markets and Treasury & Trading
> Lloyds Banking Group
> Desk: +44 (0) 207 158 6123
> Loc: OBS 2C-132
> P please don't print this e-mail unless you really need to.
>
>
> -----Original Message-----
> From: Dave Markham [mailto:dave.markham AT fjserv DOT net] 
> Sent: 14 May 2010 14:30
> To: Whelan, Patrick
> Subject: Re: [Veritas-bu] Strange status 13 during bpstart script
>
> No it's just set to 900 still.
>
> We could increase that, but if it's the CLIENT_READ_TIMEOUT why is that
> not being hit and exiting sooner.
>
> Looking at the history when there is a problem, its reporting out status
> 13 and this brbrm forcible shutdown after 2hours each time
>
> Cheers
>
> Whelan, Patrick wrote:
>   
>> Have you increased the CLIENT_READ_TIMEOUT parameter? 
>>
>>
>> Regards,
>>
>> Patrick Whelan
>> NetBackup Specialist
>> Wholesale Markets and Treasury & Trading Lloyds Banking Group
>> Desk: +44 (0) 207 158 6123
>> Loc: OBS 2C-132
>> P please don't print this e-mail unless you really need to.
>>
>>
>> -----Original Message-----
>> From: Dave Markham [mailto:dave.markham AT fjserv DOT net] 
>> Sent: 14 May 2010 13:40
>> To: Whelan, Patrick; veritas-bu AT mailman.eng.auburn DOT edu
>> Subject: Re: [Veritas-bu] Strange status 13 during bpstart script
>>
>> Yeah sorry perhaps not explained correctly.
>>
>> The bpstart time out is 8 hours (28800)
>>
>> The status 74 is what we would expect to see on the Master Server job
>> view, and is actually what the CLIENT bpbkar log shows after 8 hours
>>     
> of
>   
>> the job hanging.
>>
>> However, the issue is the Master server is reporting Status 13 after 2
>> hours of inactivity, i.e whilst the bpstart job is running on the
>>     
> client
>   
>> and BEFORE the timeout is reached.
>>
>> Cheers
>>
>>
>>
>> Whelan, Patrick wrote:
>>   
>>     
>>> I'm not quite sure what you are asking. Obviously the BPSTART_TIMEOUT
>>>       
>
>   
>>> needs to be increased. If the error 74s stop then the error 13s
>>>       
> should
>   
>>>     
>>>       
>>   
>>     
>>> go away. Or am I missing the point altogether?
>>>
>>>
>>> Regards,
>>>
>>> Patrick Whelan
>>> NetBackup Specialist
>>> Wholesale Markets and Treasury & Trading Lloyds Banking Group
>>> Desk: +44 (0) 207 158 6123
>>> Loc: OBS 2C-132
>>> P please don't print this e-mail unless you really need to.
>>>
>>>
>>> -----Original Message-----
>>> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
>>> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Dave
>>> Markham
>>> Sent: 14 May 2010 12:37
>>> To: veritas-bu AT mailman.eng.auburn DOT edu
>>> Subject: [Veritas-bu] Strange status 13 during bpstart script
>>>
>>> Guys i've been reading on Status 13 quite a bit but am still
>>>       
> flummoxed
>   
>>> as to why we are getting this on an environment here.
>>>
>>> Ok
>>>
>>> Netbackup 6.0MP4 Windows 2003 Master server Netbackup 6.0MP4 Windows
>>> 2003 Media server attached to EMC disk virtual storage.
>>> Netbackup 6.0MP4 Linux Client running Suse linux
>>>
>>> Basically we run a bpstart script which waits for a flag to appear
>>>     
>>>       
>> from
>>   
>>     
>>> another script ran from cron.
>>> Once the flag is found we run a 3rd party application script to shut
>>> down some applications.
>>> Occasionally these 3rd party app shutdown scripts dont finish
>>>       
> properly
>   
>>> and dont return to our bpstart script so it just sits there.
>>> After the bpstart time out is reached the bpbkar on the client shows
>>>       
> a
>   
>>> status 74 and exits.
>>>
>>> Now the weird bit.
>>>
>>> On the master server after 2 hours of the job starting a Status13 is
>>> reported that the bpbrm process was forcibly terminated on the
>>>       
> client.
>   
>>> The job then sits as active in the activity monitor sometimes, and
>>>     
>>>       
>> other
>>   
>>     
>>> times finished with status 13.
>>>
>>> As this isn't a windows client vsp and vss are not to blame.
>>>
>>> There are firewalls between media servers and clients though, so i
>>>       
> was
>   
>>> wondering if some network issue was to blame???
>>>
>>> Any pointers welcomed
>>>
>>> Cheers
>>>
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Wel

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