Re: [Veritas-bu] NBU upgrade from 6.5.3 to 6.5.5.

You may also check out this link for more specific troublshooting.

http://www.symantec.com/connect/forums/partial-success-win2k8-servers

From: saranbrar AT live DOT com
To: veritas-bu AT mailman.eng.auburn DOT edu
Date: Fri, 26 Feb 2010 13:44:24 +0530
Subject: Re: [Veritas-bu] NBU upgrade from 6.5.3 to 6.5.5.

Are windows clients server 2003?

Date: Thu, 25 Feb 2010 09:57:47 -0600
From: judy_hinchcliffe AT administaff DOT com
To: JMICHITS AT gannett DOT com; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] NBU upgrade from 6.5.3 to 6.5.5.

Did you reboot the clients after the upgrade?

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Michitsch, John
Sent: Wednesday, February 24, 2010 6:51 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] NBU upgrade from 6.5.3 to 6.5.5.

We are in the middle of upgrading our NBU backup environment from version 6.5.3 to 6.5.5. The master and media server upgrades were fine. We are having issues with more than a handful of Windows clients. The clients used to finish without issue, they are now all ending in error code 1 with the following:

2/24/2010 6:37:52 PM - begin writing

2/24/2010 6:44:16 PM - Warning bpbrm(pid=2064) from client xxx-xxxxxxxx: WRN - can't open object: Shadow Copy Components:\System Service\Windows Management Instrumentation\WMI (BEDS 0xE0009421: No component files present on the snapshot.)

2/24/2010 6:44:18 PM - Warning bpbrm(pid=2064) from client xxx-xxxxxxxx: WRN - can't open object: Shadow Copy Components:\System Service\Event Logs\Event Logs (BEDS 0xE0009421: No component files present on the snapshot.)

2/24/2010 7:33:57 PM - end writing; write time: 00:56:05

the requested operation was partially successful(1)

They are all failing with the exact same missing Shadow Copy Components files. Searching the Syamntec forums didn’t turn up anything, hoping someone else has seen it.

Thanks.

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