Veritas-bu

Re: [Veritas-bu] ACS status = 29

2009-11-13 16:49:17
Subject: Re: [Veritas-bu] ACS status = 29
From: <Rusty.Major AT sungard DOT com>
To: VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Date: Fri, 13 Nov 2009 15:48:57 -0600

I'm seeing the same issue at one site and I'm curious if your drive had a stuck tape, or for some other reason couldn't move the tape from the drive to the home cell?

The problem I see is the tape gets stuck in the drive, cannot be unloaded, which causes NBU to constantly request another mount request all the while the drive never is down'ed. Eventually, acsd rolls over and restarts. This process repeats and acsd is usually only down for 2 or 3 minutes, but on occasion, it is down for a couple of hours. The problem repeats until someone manually removes the tape from the drive. After that, NBU is happy.

Are you seeing anything like this?

Rusty Major, MCSE, BCFP, VCS ▪ Sr. Storage Engineer ▪ SunGard Availability Services ▪ 757 N. Eldridge Suite 200, Houston TX 77079 ▪ 281-584-4693
Keeping People and Information Connected® ▪ http://availability.sungard.com/
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mdmiles <netbackup-forum AT backupcentral DOT com>
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11/13/2009 04:02 AM
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[Veritas-bu]  ACS status = 29






We are a Netbackup 6.5.3  on Solaris 10 (master and media servers) shop.  Frequently, we have errors dismounting tapes.   /var/adm/messages says "ACS status = 29 STATUS_DRIVE_IN_USE.   The ACSLS  (7.3.0)  (SL8500) log reports 2009-11-08 08:59:03 DISMOUNT[0]:
971 N mt_action_dm.c 1  1272
dm_lh_drive_busy: LH error type = LH_ERR_TRANSPORT_BUSY     Netbackup does not DOWN the drive, and subsequent MOUNT requests fail.   Any thoughts ??   Thanks

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