Re: [Veritas-bu] SL500 Tape Library Issue

I'd assume Bob was talking to the original sender of this thread, who I don't see a name for.

In which case, I agree with Bob. Having a library like an SL500 down for 4 days, it's way past time to get the techs in. Hardware techs first, then software. If Sun's support is anything like StorageTek's used to be, once they'd checked the hardware, they could put you onto one of their own people who was versed on the software (NBU) side of things, or they could even pass your call direct to Veritas/Symantec level 2+ support. It might depend on your support contract.

Cheers,
Dean

On Fri, Sep 18, 2009 at 1:14 AM, WEAVER, Simon (external) <simon.weaver AT astrium.eads DOT net> wrote:

Bob
who you talking to ?
Me or gureshiumar?

Simon

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of bob944
Sent: Thursday, September 17, 2009 1:32 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Cc: qureshiumar AT rediffmail DOT com
Subject: Re: [Veritas-bu] SL500 Tape Library Issue

> Host OS : Solaris 9
> NBU : 6.5.3
>
> NO it gives that logical unit is in the process of getting ready

Dude. How long are you going to keep trying to fix this tape library in
a software mailing list?

You need to get a tech working on your library. Period. By the way, I
have seen one bad drive in that same type of library make it fail the
same way.

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