OK despite the fact that communication
between the media server and the master (and vice versa) worked with ping,
telnet to bpcd port etc… all indications from both sides indicated
complaints about EMM. However, tpconfig –d and vmdareq –a suggested
by troubleshooting guide were both run on master with no issue and all commands
worked to our other media servers which were all HP-UX.
In troubleshooting we saw the Java GUI
hang when trying to get into media server view even if we chose a different
media server from list. The vendor, Datalink, suggested this indicated an
issue on the master and suggested a reboot as none of our testing had shown any
clear indication as to the issue.
The reboot of the master did in fact
resolve the problem even though it isn’t clear why it did.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu]
On Behalf Of Jeff Lightner
Sent: Thursday, December 04, 2008
2:03 PM
To:
veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Windows
media server OFFLINE
When running vmoprcmd on my UNIX master it shows my windows
media server “OFFLINE”. Both are running NBU 6.5.1
The media server’s name is atmbks01.
I attempted to run “vmoprcmd -activate_host -h
atmbks01” which resulted in:
EMM database error (196)
I also ran “vmoprcmd -hoststatus -h atmbks01”
which resulted in:
Unable to get EMM server name
failed to initialize a
connection to the Enterprise Media Manager (189)
The troubleshooting guide doesn’t give a lot but
I’ve checked what it says. I also ran a vxlogview on
the nbemm from the time I started an activate_host to the point it errored out
as follows:
Ran "vxlogview -o nbemm -b "12/04/2008 12:08:43
PM" -e "12/04/2008 12:10:54 PM" to see log entries created by
nbemm.
While this does show me some information about not being
able to reach a previously retired media server (which was UNIX rather than
Windows) it doesn’t mention anything about the one I was attempting to
reach.
So far as I can determine all relevant services are running
on the Windows Media server. I had rebooted it to see if that would
help but it didn’t. Does anyone have any ideas?
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