Veritas-bu

Re: [Veritas-bu] FYI - Symantec made achangetotheirFTP(nolongerallows list)

2008-11-10 09:54:39
Subject: Re: [Veritas-bu] FYI - Symantec made achangetotheirFTP(nolongerallows list)
From: "Bill Coleman" <bill_coleman AT symantec DOT com>
To: <ssloh AT singnet.com DOT sg>, <ewilts AT ewilts DOT org>
Date: Mon, 10 Nov 2008 07:35:02 -0700

We have put significant effort into the common topics and late breaking news for NetBackup.  We have also propagated this format to PureDisk, Backup Reporter & RealTime.  Hit counts and customer feedback have confirmed we are making progress.  We are also pursuing other investments in technology to improve knowledge base access.  If you have positive or improvement feedback, please email me directly.

 

For official Symantec software distribution use FileConnect or contact customer support.  If those methods are not successful, let me know.

 

bill_coleman AT symantec DOT com

 

-----Original Message-----
From: ssloh [mailto:ssloh AT singnet.com DOT sg]
Sent: Sunday, November 09, 2008 7:15 PM
To: ewilts AT ewilts DOT org; Bill Coleman
Cc: veritas-bu AT mailman.eng.auburn DOT edu; ssloh AT singnet.com DOT sg
Subject: Re: [Veritas-bu] FYI - Symantec made achangetotheirFTP(nolongerallows list)

 

People still can use torrent to share and get what they want. Any good

torrent site which I can get the netbackup software ?.

I got the valid license key but don't have the media to install.

Could not find the software in fileconnect.symantec.com

----- Original Message -----

From: "Ed Wilts" <ewilts AT ewilts DOT org>

To: "Bill Coleman" <bill_coleman AT symantec DOT com>

Cc: <veritas-bu AT mailman.eng.auburn DOT edu>

Sent: Monday, June 09, 2008 11:07 PM

Subject: Re: [Veritas-bu] FYI - Symantec made

achangetotheirFTP(nolongerallows list)

 

 

A Google mini appliance is pretty cheap...    http://mini.google.com

Google site search is also pretty darn cheap:

http://www.google.com/sitesearch/index.html

 

There's really no excuse for a major corporation to offer a poor site search

these days.  And no, Symantec is not the worst.  I think HP may take credit

for site searching futility.

 

   .../Ed

 

On Fri, May 30, 2008 at 2:53 PM, Michael Graff Andersen <mian71 AT gmail DOT com>

wrote:

 

> Hello Bill

> 

> Think I'm not the only who like to se a google like (default and)

> search engine for the support site.

> 

> Regards

> Michael

> 

> 2008/5/30, Bill Coleman <bill_coleman AT symantec DOT com>:

> > Your feedback on the ftp impact is recognized and Symantec apologizes

> > for

> the impact.  Efforts are underway to restore LIST access early next week.

>  Due to software export compliance anonymous access will not be available,

> but Technical Support can supply you details on account access so you can

> access the product directory as in the past.

> >

> > There are also focused efforts underway to improve the NetBackup online

> experience including finding technotes.  You can me email or talk to me at

> Vision.

> >

> > Bill_Coleman AT symantec DOT com

> > Engineering Director

> > NetBackup Customer Advocacy Office

> > Office: 651 746 7118

> > Data Protection Group

> > Symantec Corporation

> >

> > -----Original Message-----

> > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:

> veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of ravenderg AT aol DOT com

> > Sent: Thursday, May 29, 2008 6:45 PM

> > To: Peacock Dennis - dpeaco; veritas-bu-bounces AT mailman.eng.auburn DOT edu;

> Curtis Preston; Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu

> > Subject: Re: [Veritas-bu] FYI - Symantec made a

> changetotheirFTP(nolongerallows list)

> >

> > -----Original Message-----

> > From: "Peacock Dennis - dpeaco" <Dennis.Peacock AT acxiom DOT com>

> >

> > Date: Thu, 29 May 2008 13:35:37

> > To:"Curtis Preston" <cpreston AT glasshouse DOT com>,       "Martin, Jonathan"

> <JMARTI05 AT intersil DOT com>,       <veritas-bu AT mailman.eng.auburn DOT edu>

> > Subject: Re: [Veritas-bu] FYI - Symantec made a change to

> >        theirFTP(nolongerallows list)

> >

> >

> > No matter what....it does not explain why the new web site is so

> complicated to navigate and find anything one needs. Did someone forget

> about Web Site Design 101????

> >

> > Want me to use your backup product and be able to support my customers?

> Then how about making information and patches easy to get to.

> >

> >

> > Thank You,

> > Dennis Peacock

> > EBCA

> > Acxiom Corporation

> > 501-342-6232 (office)

> >

> >

> >

> > ----------------

> >

> > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:

> veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Curtis Preston

> >  Sent: Thursday, May 29, 2008 1:28 PM

> >  To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu

> >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to

> theirFTP(nolongerallows list)

> >

> > The hacker argument?  PUHLEEZE.  The hacker/theft is far more determined

> and won't be stopped or even bothered by having to script his way around a

> poorly architected website.  Any more than a decent hacker is stopped by

> Apple's DRM-full songs. Takes about 2 seconds to rip that stuff out.

> >

> > Just like DRM, all this does is make it harder for real people to do

> their job.

> >

> >

> > ________________________________________________________

> >  Curtis Preston | VP Data Protection

> >  GlassHouse Technologies, Inc.

> >

> >  T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760 710 2009

> >  cpreston AT glasshouse DOT com <mailto:cpreston AT glasshouse DOT com>  |

> www.glasshouse.com <http://www.glasshouse.com/>

> >  Infrastructure :: Optimized

> >

> >

> > ----------------

> >

> > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:

> veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin, Jonathan

> >  Sent: Thursday, May 29, 2008 7:09 AM

> >  To: veritas-bu AT mailman.eng.auburn DOT edu

> >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their

> FTP(nolongerallows list)

> >

> > I definitely think your sales team should be giving you some sort of

> response to this.  But its not like Symantec isn't listening.  We know

> from

> posts here (and I actually got a phone call once) that they are making

> changes where they can to accommodate us.  However, this public FTP thing

> has got to die.  I support a number of software titles and no one in the

> industry posts public FTP or HTTP copies of their softwares unless its a

> DEMO.  Its just too easy now days to download a key from some crack

> website

> and plug that into the software you FTPd.  To be honest, I'm not surprised

> Symantec didn't do this earlier.  They need to protect their intellectual

> property from piracy.  End of story.

> >

> > But to your points, their website is a pain in the butt compared to FTP

> and someone here even said the website didn't work for large downloads

> (that

> sucks.)  There are obvious middle points here and we need to suggest

> those.

> >

> > 1) Login Accounts using our Symantec.com credentials for FTP

> > 2) A non-webscripted way to get to FTP and HTTP URLs of downloads we

> > want

> (protected, of course)

> > 3) Only post patches to the FTP public site (what use is stealing a

> patch?)

> >

> > Its not like Symantec killed public FTP just to piss everyone off.  And

> > I

> don't know that they are going to reverse course.  So perhaps we can find

> some middle ground that meets both their needs and ours?

> >

> > -Jonathan

> >

> >

> > ----------------

> >

> > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:

> veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock Dennis -

> dpeaco

> >  Sent: Thursday, May 29, 2008 9:15 AM

> >  To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen

> >  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu;

> veritas-bu AT mailman.eng.auburn DOT edu

> >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP

> (nolongerallows list)

> > Unfortunately, Symantec isn't listening to anyone any more. We own and

> purchase a LOT of Netbackup, Legato, and Backup Express and we pushed all

> the way through our Netbackup Sales Rep and support rep about the lack of

> tech support response as well as how poor their website is to navigate to

> find ANYTHING worth while to include the awful way of "hunting" for a

> flippin patch for Netbackup. Needless to say...there's been zero response

> from them in about a year now.

> >

> >

> > Thank You,

> > Dennis Peacock

> > EBCA

> > Acxiom Corporation

> > 501-342-6232 (office)

> >

> >

> >

> > ----------------

> >

> > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:

> veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of

> Jared.Seaton AT mylanlabs DOT com

> >  Sent: Wednesday, May 28, 2008 9:32 PM

> >  To: Michael Graff Andersen

> >  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu;

> veritas-bu AT mailman.eng.auburn DOT edu

> >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no

> longerallows list)

> >

> >

> >  This is terrible, I have always used the FTP to get MPs, etc because I

> need them for multiple platforms and it is much easier to queue everything

> up in <insert your ftp client here> than using the website and getting

> each

> one individually.

> >

> >  ALSO, I find the Symantec site EXTREMELY painful to use, the search

> function is almost unusable, nothing seems organized; this is terrible

> news.

> :'-(

> >

> >  I have been using Google to find technotes for netbackup using the

> following url: (searches seer.entsupport.symantec.com for "netbackup" and

> anything within the past month)

> >

> >

> http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m

> >

> >

> >

> >

> >

> >  Jared M. Seaton

> >  Recovery Administrator

> >  Mylan Inc.

> >  304-554-5926

> >  304-685-1389 (Cell)

> >

> > "Michael Graff Andersen" <mian71 AT gmail DOT com>

> >  Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu

> > 05/28/2008 04:36 PM

> >

> > To

> > "Justin Piszcz" <jpiszcz AT lucidpixels DOT com>

> >

> > cc

> > veritas-bu AT mailman.eng.auburn DOT edu

> >

> > Subject

> > Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no

> longerallows list)

> >

> >

> >

> >

> >

> >

> >

> >

> >  Think we all should complain, especially as the java download dosn't

> >  really work for the big files.

> >

> >  And they are refering to the ftp site in numerous technotes, makes

> >  absolutely no sense to have a pub(lic) area that can't be browsed.

> >

> >  my 10 cent

> >

> >  Michael

> >

> >  2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:

> >  >

> >  > On Wed, 28 May 2008, Curtis Preston wrote:

> >  >

> >  > > Now THAT'S just ridiculous

> >  > >

> >  > >

> >  > > Curtis Preston  |  VP Data Protection

> >  > > GlassHouse Technologies, Inc.

> >  > >

> >  >

> >  > Agree and I asked if this change would be reversed-- it will not be,

> one

> >  > must use the website for everything now FYI.

> >  >

> 

 

 

--

Ed Wilts, Mounds View, MN, USA

RHCE, BCFP, BCSD, SCSP, SCSE

mailto:ewilts AT ewilts DOT org

 

If I've helped you, please make a donation to my favorite charity at

http://firstgiving.com/edwilts

 

 

 

--------------------------------------------------------------------------------

 

 

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http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

 

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