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Re: [Veritas-bu] End Of Life - NetBackup 5.1
2008-10-16 05:46:15
I’m afraid EOL does not include partial support. I’d strongly
suggest you get on the phone to your account manager and get an exception put
in place…
From: WEAVER, Simon
(external) [mailto:simon.weaver AT astrium.eads DOT net]
Sent: 16 October 2008 09:05
To: JC Cheney; Veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] End Of Life - NetBackup 5.1
Hi Joseph
Not really worried about the upgrade, just the time to get it done,
and if something goes wrong. The environment is pretty mixed up 24x7, so need
to take care before going at it like a bull in a china shop!
Basically, if I had a Tech issue, that did not rely on a bug fix, I
needed to confirm there would be partial support
Simon
From: JC Cheney
[mailto:joseph_cheney AT symantec DOT com]
Sent: Thursday, October 16, 2008 8:59 AM
To: WEAVER, Simon (external); Veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] End Of Life - NetBackup 5.1
NetBackup 5.1 goes EOL on December 1st.
supporting an upgrade – I suspect your call would be answered but if you
start having issues due to a bug in the 5.1 code then you could end up in a
world of pain.
If your concerned about the upgrade why not talk to your account
manager and see whether you can get a partial-support exception for 5.1
for a couple of months or so to cover the timeframe needed to get your
upgrades done…
Also check out http://seer.entsupport.symantec.com/docs/290141.htm
for lots of info about upgrading from 5.x to 6.5
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER,
Simon (external)
Sent: 13 October 2008 14:13
To: Veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] End Of Life - NetBackup 5.1
All
Cant
find the document on the web, but to confirm is the 5.1 End Of Support (in
other words no more support ever from Symantec) is December 2008?
Just
wondered that if you are trying to upgrade to 6.5 AFTER this date, whether
Symantec will still support the 5.1 environment?
Could
anyone clarify?
Regards
Simon
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