Veritas-bu

Re: [Veritas-bu] Upgradering to NBU 6.5.2 soon because of Windows2008

2008-09-05 12:31:51
Subject: Re: [Veritas-bu] Upgradering to NBU 6.5.2 soon because of Windows2008
From: "Jeff Lightner" <jlightner AT water DOT com>
To: Jorge Fábregas <jorge.fabregas AT gmail DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
Date: Fri, 5 Sep 2008 12:08:28 -0400
The fact is based on this forum there ARE issues with 6.5.2.  The tech you get 
at Symantec may or may not be familiar with the specific problem you're having 
and may or may not stumble across the binary patch that fixes it.  There's been 
at least one report on this list of an issue that Symantec didn't suggest the 
binary.  Luckily another user on the list had had the issue and was able to 
suggest it.

We're not talking about software and support that is cheap shrink wrapped 
stuff.  We're talking about Enterprise class software and to that end I for one 
am a little over the posts suggesting that bad releases like 6.0 before a late 
MP and 6.5.2 aren't really "that bad".   People aren't asking for feature 
enhancements - they're asking that the product work the way it is supposed to 
according to its own documentation and sales pitches.

Ed you help a lot of folks and deserve kudos for it.  However, suggesting we 
all make nice with Symantec for what are seen as major flaws constantly isn't 
helping anyone IMHO.

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Jorge 
Fábregas
Sent: Friday, September 05, 2008 11:37 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Upgradering to NBU 6.5.2 soon because of Windows2008

On Friday 05 September 2008 10:23:05 am Ed Wilts wrote:
> What makes you think it's going to be better?

They're working hard on all the 6.5.2 bugs and not necessarily new features.

> These aren't necessarily all issues.  There are a handful of issues for
> which there are fixes available *today*.  

"Issues" that I would expect for a major or minor release (not a MP).

> This is not a global problem.  Because it won't run for you doesn't mean
> the product is broken (it may be, but we can't conclude that yet). 
> Vault works fine for us.

I didn't say the product is broken.  My experience with VAULT started 
happening just after 6.5.2 and I'm pretty convinced is related.  This is MY 
experience.

> So you've identified 2 issues for which fixes are available - and have been
> for quite a while - and one issue that you haven't even logged a case on
> yet.  That's hardly a convincing reason to wait for a release that we have
> no experience with.

Ed:  He asked for other people's opinion on 6.5.2 and that's what I did.  At 
least I gave mine.   I think he will be smart enough to reach the right 
conclusion on what's best for his scenario based on what other people here 
say and what's available in other forums (which I told him).

-- 
Jorge
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