Veritas-bu

Re: [Veritas-bu] [spam]:Re: FYI - Symantec made a changetotheirFTP(nolongerallows list)

2008-06-09 21:26:39
Subject: Re: [Veritas-bu] [spam]:Re: FYI - Symantec made a changetotheirFTP(nolongerallows list)
From: "Nardello, John" <john.nardello AT wamu DOT net>
To: "Ed Wilts" <ewilts AT ewilts DOT org>, "Bill Coleman" <bill_coleman AT symantec DOT com>
Date: Mon, 9 Jun 2008 10:57:25 -0700
Maybe I missed the original thread topic.....what's the problem again ? Seems like ftp access works for me via web browser still.
 
 
And at the risk of making my throughput rate drop like a rock, looks like 6.5.2 has been released and patches are available for download. =)

- John Nardello

 


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Ed Wilts
Sent: Monday, June 09, 2008 8:08 AM
To: Bill Coleman
Cc: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [spam]:Re: [Veritas-bu] FYI - Symantec made a changetotheirFTP(nolongerallows list)

A Google mini appliance is pretty cheap...    http://mini.google.com
Google site search is also pretty darn cheap:  http://www.google.com/sitesearch/index.html

There's really no excuse for a major corporation to offer a poor site search these days.  And no, Symantec is not the worst.  I think HP may take credit for site searching futility.

   .../Ed

On Fri, May 30, 2008 at 2:53 PM, Michael Graff Andersen <mian71 AT gmail DOT com> wrote:
Hello Bill

Think I'm not the only who like to se a google like (default and)
search engine for the support site.

Regards
Michael

2008/5/30, Bill Coleman <bill_coleman AT symantec DOT com>:
> Your feedback on the ftp impact is recognized and Symantec apologizes for the impact.  Efforts are underway to restore LIST access early next week.  Due to software export compliance anonymous access will not be available, but Technical Support can supply you details on account access so you can access the product directory as in the past.
>
> There are also focused efforts underway to improve the NetBackup online experience including finding technotes.  You can me email or talk to me at Vision.
>
> Bill_Coleman AT symantec DOT com
> Engineering Director
> NetBackup Customer Advocacy Office
> Office: 651 746 7118
> Data Protection Group
> Symantec Corporation
>
> -----Original Message-----
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of ravenderg AT aol DOT com
> Sent: Thursday, May 29, 2008 6:45 PM
> To: Peacock Dennis - dpeaco; veritas-bu-bounces AT mailman.eng.auburn DOT edu; Curtis Preston; Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a changetotheirFTP(nolongerallows list)
>
> -----Original Message-----
> From: "Peacock Dennis - dpeaco" <Dennis.Peacock AT acxiom DOT com>
>
> Date: Thu, 29 May 2008 13:35:37
> To:"Curtis Preston" <cpreston AT glasshouse DOT com>,       "Martin, Jonathan" <JMARTI05 AT intersil DOT com>,       <veritas-bu AT mailman.eng.auburn DOT edu>
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to
>        theirFTP(nolongerallows list)
>
>
> No matter what....it does not explain why the new web site is so complicated to navigate and find anything one needs. Did someone forget about Web Site Design 101????
>
> Want me to use your backup product and be able to support my customers? Then how about making information and patches easy to get to.
>
>
> Thank You,
> Dennis Peacock
> EBCA
> Acxiom Corporation
> 501-342-6232 (office)
>
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Curtis Preston
>  Sent: Thursday, May 29, 2008 1:28 PM
>  To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
>  Subject: Re: [Veritas-bu] FYI - Symantec made a change to theirFTP(nolongerallows list)
>
> The hacker argument?  PUHLEEZE.  The hacker/theft is far more determined and won't be stopped or even bothered by having to script his way around a poorly architected website.  Any more than a decent hacker is stopped by Apple's DRM-full songs. Takes about 2 seconds to rip that stuff out.
>
> Just like DRM, all this does is make it harder for real people to do their job.
>
>
> ________________________________________________________
>  Curtis Preston | VP Data Protection
>  GlassHouse Technologies, Inc.
>
>  T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760 710 2009
>  cpreston AT glasshouse DOT com <mailto:cpreston AT glasshouse DOT com>  | www.glasshouse.com <http://www.glasshouse.com/>
>  Infrastructure :: Optimized
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin, Jonathan
>  Sent: Thursday, May 29, 2008 7:09 AM
>  To: veritas-bu AT mailman.eng.auburn DOT edu
>  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP(nolongerallows list)
>
> I definitely think your sales team should be giving you some sort of response to this.  But its not like Symantec isn't listening.  We know from posts here (and I actually got a phone call once) that they are making changes where they can to accommodate us.  However, this public FTP thing has got to die.  I support a number of software titles and no one in the industry posts public FTP or HTTP copies of their softwares unless its a DEMO.  Its just too easy now days to download a key from some crack website and plug that into the software you FTPd.  To be honest, I'm not surprised Symantec didn't do this earlier.  They need to protect their intellectual property from piracy.  End of story.
>
> But to your points, their website is a pain in the butt compared to FTP and someone here even said the website didn't work for large downloads (that sucks.)  There are obvious middle points here and we need to suggest those.
>
> 1) Login Accounts using our Symantec.com credentials for FTP
> 2) A non-webscripted way to get to FTP and HTTP URLs of downloads we want (protected, of course)
> 3) Only post patches to the FTP public site (what use is stealing a patch?)
>
> Its not like Symantec killed public FTP just to piss everyone off.  And I don't know that they are going to reverse course.  So perhaps we can find some middle ground that meets both their needs and ours?
>
> -Jonathan
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock Dennis - dpeaco
>  Sent: Thursday, May 29, 2008 9:15 AM
>  To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen
>  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT mailman.eng.auburn DOT edu
>  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (nolongerallows list)
> Unfortunately, Symantec isn't listening to anyone any more. We own and purchase a LOT of Netbackup, Legato, and Backup Express and we pushed all the way through our Netbackup Sales Rep and support rep about the lack of tech support response as well as how poor their website is to navigate to find ANYTHING worth while to include the awful way of "hunting" for a flippin patch for Netbackup. Needless to say...there's been zero response from them in about a year now.
>
>
> Thank You,
> Dennis Peacock
> EBCA
> Acxiom Corporation
> 501-342-6232 (office)
>
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Jared.Seaton AT mylanlabs DOT com
>  Sent: Wednesday, May 28, 2008 9:32 PM
>  To: Michael Graff Andersen
>  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT mailman.eng.auburn DOT edu
>  Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list)
>
>
>  This is terrible, I have always used the FTP to get MPs, etc because I need them for multiple platforms and it is much easier to queue everything up in <insert your ftp client here> than using the website and getting each one individually.
>
>  ALSO, I find the Symantec site EXTREMELY painful to use, the search function is almost unusable, nothing seems organized; this is terrible news. :'-(
>
>  I have been using Google to find technotes for netbackup using the following url: (searches seer.entsupport.symantec.com for "netbackup" and anything within the past month)
>
>  http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m
>
>
>
>
>
>  Jared M. Seaton
>  Recovery Administrator
>  Mylan Inc.
>  304-554-5926
>  304-685-1389 (Cell)
>
> "Michael Graff Andersen" <mian71 AT gmail DOT com>
>  Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> 05/28/2008 04:36 PM
>
> To
> "Justin Piszcz" <jpiszcz AT lucidpixels DOT com>
>
> cc
> veritas-bu AT mailman.eng.auburn DOT edu
>
> Subject
> Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list)
>
>
>
>
>
>
>
>
>  Think we all should complain, especially as the java download dosn't
>  really work for the big files.
>
>  And they are refering to the ftp site in numerous technotes, makes
>  absolutely no sense to have a pub(lic) area that can't be browsed.
>
>  my 10 cent
>
>  Michael
>
>  2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
>  >
>  > On Wed, 28 May 2008, Curtis Preston wrote:
>  >
>  > > Now THAT'S just ridiculous
>  > >
>  > >
>  > > Curtis Preston  |  VP Data Protection
>  > > GlassHouse Technologies, Inc.
>  > >
>  >
>  > Agree and I asked if this change would be reversed-- it will not be, one
>  > must use the website for everything now FYI.
>  >


--
Ed Wilts, Mounds View, MN, USA
RHCE, BCFP, BCSD, SCSP, SCSE
mailto:ewilts AT ewilts DOT org

If I've helped you, please make a donation to my favorite charity at http://firstgiving.com/edwilts
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