Hello Bill
Think I'm not the only who like to se a google like (default and)
search engine for the support site.
Regards
Michael
2008/5/30, Bill Coleman <bill_coleman AT symantec DOT com>:
> Your feedback on the ftp impact is recognized and Symantec apologizes for the
> impact. Efforts are underway to restore LIST access early next week. Due to
> software export compliance anonymous access will not be available, but
> Technical Support can supply you details on account access so you can access
> the product directory as in the past.
>
> There are also focused efforts underway to improve the NetBackup online
> experience including finding technotes. You can me email or talk to me at
> Vision.
>
> Bill_Coleman AT symantec DOT com
> Engineering Director
> NetBackup Customer Advocacy Office
> Office: 651 746 7118
> Data Protection Group
> Symantec Corporation
>
> -----Original Message-----
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> ravenderg AT aol DOT com
> Sent: Thursday, May 29, 2008 6:45 PM
> To: Peacock Dennis - dpeaco; veritas-bu-bounces AT mailman.eng.auburn DOT
> edu; Curtis Preston; Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT
> edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a
> changetotheirFTP(nolongerallows list)
>
>
> Sent via BlackBerry from T-Mobile
>
> -----Original Message-----
> From: "Peacock Dennis - dpeaco" <Dennis.Peacock AT acxiom DOT com>
>
> Date: Thu, 29 May 2008 13:35:37
> To:"Curtis Preston" <cpreston AT glasshouse DOT com>, "Martin,
> Jonathan" <JMARTI05 AT intersil DOT com>, <veritas-bu AT
> mailman.eng.auburn DOT edu>
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> theirFTP(nolongerallows list)
>
>
> No matter what....it does not explain why the new web site is so complicated
> to navigate and find anything one needs. Did someone forget about Web Site
> Design 101????
>
> Want me to use your backup product and be able to support my customers? Then
> how about making information and patches easy to get to.
>
>
> Thank You,
> Dennis Peacock
> EBCA
> Acxiom Corporation
> 501-342-6232 (office)
>
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Curtis
> Preston
> Sent: Thursday, May 29, 2008 1:28 PM
> To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> theirFTP(nolongerallows list)
>
> The hacker argument? PUHLEEZE. The hacker/theft is far more determined and
> won't be stopped or even bothered by having to script his way around a poorly
> architected website. Any more than a decent hacker is stopped by Apple's
> DRM-full songs. Takes about 2 seconds to rip that stuff out.
>
> Just like DRM, all this does is make it harder for real people to do their
> job.
>
>
> ________________________________________________________
> Curtis Preston | VP Data Protection
> GlassHouse Technologies, Inc.
>
> T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760 710 2009
> cpreston AT glasshouse DOT com <mailto:cpreston AT glasshouse DOT com> |
> www.glasshouse.com <http://www.glasshouse.com/>
> Infrastructure :: Optimized
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> Martin, Jonathan
> Sent: Thursday, May 29, 2008 7:09 AM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to their
> FTP(nolongerallows list)
>
> I definitely think your sales team should be giving you some sort of response
> to this. But its not like Symantec isn't listening. We know from posts here
> (and I actually got a phone call once) that they are making changes where
> they can to accommodate us. However, this public FTP thing has got to die.
> I support a number of software titles and no one in the industry posts public
> FTP or HTTP copies of their softwares unless its a DEMO. Its just too easy
> now days to download a key from some crack website and plug that into the
> software you FTPd. To be honest, I'm not surprised Symantec didn't do this
> earlier. They need to protect their intellectual property from piracy. End
> of story.
>
> But to your points, their website is a pain in the butt compared to FTP and
> someone here even said the website didn't work for large downloads (that
> sucks.) There are obvious middle points here and we need to suggest those.
>
> 1) Login Accounts using our Symantec.com credentials for FTP
> 2) A non-webscripted way to get to FTP and HTTP URLs of downloads we want
> (protected, of course)
> 3) Only post patches to the FTP public site (what use is stealing a patch?)
>
> Its not like Symantec killed public FTP just to piss everyone off. And I
> don't know that they are going to reverse course. So perhaps we can find
> some middle ground that meets both their needs and ours?
>
> -Jonathan
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> Peacock Dennis - dpeaco
> Sent: Thursday, May 29, 2008 9:15 AM
> To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen
> Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT
> mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP
> (nolongerallows list)
> Unfortunately, Symantec isn't listening to anyone any more. We own and
> purchase a LOT of Netbackup, Legato, and Backup Express and we pushed all the
> way through our Netbackup Sales Rep and support rep about the lack of tech
> support response as well as how poor their website is to navigate to find
> ANYTHING worth while to include the awful way of "hunting" for a flippin
> patch for Netbackup. Needless to say...there's been zero response from them
> in about a year now.
>
>
> Thank You,
> Dennis Peacock
> EBCA
> Acxiom Corporation
> 501-342-6232 (office)
>
>
>
> ----------------
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> Jared.Seaton AT mylanlabs DOT com
> Sent: Wednesday, May 28, 2008 9:32 PM
> To: Michael Graff Andersen
> Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT
> mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
> longerallows list)
>
>
> This is terrible, I have always used the FTP to get MPs, etc because I need
> them for multiple platforms and it is much easier to queue everything up in
> <insert your ftp client here> than using the website and getting each one
> individually.
>
> ALSO, I find the Symantec site EXTREMELY painful to use, the search function
> is almost unusable, nothing seems organized; this is terrible news. :'-(
>
> I have been using Google to find technotes for netbackup using the following
> url: (searches seer.entsupport.symantec.com for "netbackup" and anything
> within the past month)
>
>
> http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m
>
>
>
>
>
> Jared M. Seaton
> Recovery Administrator
> Mylan Inc.
> 304-554-5926
> 304-685-1389 (Cell)
>
> "Michael Graff Andersen" <mian71 AT gmail DOT com>
> Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> 05/28/2008 04:36 PM
>
> To
> "Justin Piszcz" <jpiszcz AT lucidpixels DOT com>
>
> cc
> veritas-bu AT mailman.eng.auburn DOT edu
>
> Subject
> Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows
> list)
>
>
>
>
>
>
>
>
> Think we all should complain, especially as the java download dosn't
> really work for the big files.
>
> And they are refering to the ftp site in numerous technotes, makes
> absolutely no sense to have a pub(lic) area that can't be browsed.
>
> my 10 cent
>
> Michael
>
> 2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
> >
> > On Wed, 28 May 2008, Curtis Preston wrote:
> >
> > > Now THAT'S just ridiculous
> > >
> > >
> > > Curtis Preston | VP Data Protection
> > > GlassHouse Technologies, Inc.
> > >
> >
> > Agree and I asked if this change would be reversed-- it will not be, one
> > must use the website for everything now FYI.
> >
> >
> > _______________________________________________
> > Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
> >
> >
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
> ==============================================================================CONFIDENTIALITY
> NOTICE: This e-mail message and all attachments transmitted with it may
> contain legally privileged, proprietary and/or confidential information
> intended solely for the use of the addressee. If you are not the intended
> recipient, you are hereby notified that any review, dissemination,
> distribution, duplication or other use of this message and/or its attachments
> is strictly prohibited. If you are not the intended recipient, please
> contact the sender by reply e-mail and destroy all copies of the original
> message and its attachments. Thank
> you.==============================================================================*************************************************************************The
> information contained in this communication is confidential, isintended only
> for the use of the recipient named above, and may be!
legally privileged. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution or
copying of thiscommunication is strictly prohibited. If you have received this
communication in error, please resend thiscommunication to the sender and
delete the original message or any copyof it from your computer system. Thank
you.*************************************************************************
>
>
>
>
>
> This email and any files transmitted with it are confidential and intended
> solely for the use of the individual or entity to whom they are addressed. If
> you have received this email in error please notify the system manager. This
> message contains confidential information and is intended only for the
> individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail.
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
>
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
|
