Your feedback on the ftp impact is recognized and Symantec apologizes for the
impact. Efforts are underway to restore LIST access early next week. Due to
software export compliance anonymous access will not be available, but
Technical Support can supply you details on account access so you can access
the product directory as in the past.
There are also focused efforts underway to improve the NetBackup online
experience including finding technotes. You can me email or talk to me at
Vision.
Bill_Coleman AT symantec DOT com
Engineering Director
NetBackup Customer Advocacy Office
Office: 651 746 7118
Data Protection Group
Symantec Corporation
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
ravenderg AT aol DOT com
Sent: Thursday, May 29, 2008 6:45 PM
To: Peacock Dennis - dpeaco; veritas-bu-bounces AT mailman.eng.auburn DOT edu;
Curtis Preston; Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a changetotheirFTP(nolongerallows
list)
Sent via BlackBerry from T-Mobile
-----Original Message-----
From: "Peacock Dennis - dpeaco" <Dennis.Peacock AT acxiom DOT com>
Date: Thu, 29 May 2008 13:35:37
To:"Curtis Preston" <cpreston AT glasshouse DOT com>, "Martin, Jonathan"
<JMARTI05 AT intersil DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
Subject: Re: [Veritas-bu] FYI - Symantec made a change to
theirFTP(nolongerallows list)
No matter what....it does not explain why the new web site is so complicated to
navigate and find anything one needs. Did someone forget about Web Site Design
101????
Want me to use your backup product and be able to support my customers? Then
how about making information and patches easy to get to.
Thank You,
Dennis Peacock
EBCA
Acxiom Corporation
501-342-6232 (office)
----------------
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Curtis
Preston
Sent: Thursday, May 29, 2008 1:28 PM
To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to
theirFTP(nolongerallows list)
The hacker argument? PUHLEEZE. The hacker/theft is far more determined and
won't be stopped or even bothered by having to script his way around a poorly
architected website. Any more than a decent hacker is stopped by Apple's
DRM-full songs. Takes about 2 seconds to rip that stuff out.
Just like DRM, all this does is make it harder for real people to do their job.
________________________________________________________
Curtis Preston | VP Data Protection
GlassHouse Technologies, Inc.
T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760 710 2009
cpreston AT glasshouse DOT com <mailto:cpreston AT glasshouse DOT com> |
www.glasshouse.com <http://www.glasshouse.com/>
Infrastructure :: Optimized
----------------
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin,
Jonathan
Sent: Thursday, May 29, 2008 7:09 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their
FTP(nolongerallows list)
I definitely think your sales team should be giving you some sort of response
to this. But its not like Symantec isn't listening. We know from posts here
(and I actually got a phone call once) that they are making changes where they
can to accommodate us. However, this public FTP thing has got to die. I
support a number of software titles and no one in the industry posts public FTP
or HTTP copies of their softwares unless its a DEMO. Its just too easy now
days to download a key from some crack website and plug that into the software
you FTPd. To be honest, I'm not surprised Symantec didn't do this earlier.
They need to protect their intellectual property from piracy. End of story.
But to your points, their website is a pain in the butt compared to FTP and
someone here even said the website didn't work for large downloads (that
sucks.) There are obvious middle points here and we need to suggest those.
1) Login Accounts using our Symantec.com credentials for FTP
2) A non-webscripted way to get to FTP and HTTP URLs of downloads we want
(protected, of course)
3) Only post patches to the FTP public site (what use is stealing a patch?)
Its not like Symantec killed public FTP just to piss everyone off. And I don't
know that they are going to reverse course. So perhaps we can find some middle
ground that meets both their needs and ours?
-Jonathan
----------------
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock
Dennis - dpeaco
Sent: Thursday, May 29, 2008 9:15 AM
To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen
Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT
mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP
(nolongerallows list)
Unfortunately, Symantec isn't listening to anyone any more. We own and purchase
a LOT of Netbackup, Legato, and Backup Express and we pushed all the way
through our Netbackup Sales Rep and support rep about the lack of tech support
response as well as how poor their website is to navigate to find ANYTHING
worth while to include the awful way of "hunting" for a flippin patch for
Netbackup. Needless to say...there's been zero response from them in about a
year now.
Thank You,
Dennis Peacock
EBCA
Acxiom Corporation
501-342-6232 (office)
----------------
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
Jared.Seaton AT mylanlabs DOT com
Sent: Wednesday, May 28, 2008 9:32 PM
To: Michael Graff Andersen
Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu; veritas-bu AT
mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
longerallows list)
This is terrible, I have always used the FTP to get MPs, etc because I need
them for multiple platforms and it is much easier to queue everything up in
<insert your ftp client here> than using the website and getting each one
individually.
ALSO, I find the Symantec site EXTREMELY painful to use, the search function
is almost unusable, nothing seems organized; this is terrible news. :'-(
I have been using Google to find technotes for netbackup using the following
url: (searches seer.entsupport.symantec.com for "netbackup" and anything within
the past month)
http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m
Jared M. Seaton
Recovery Administrator
Mylan Inc.
304-554-5926
304-685-1389 (Cell)
"Michael Graff Andersen" <mian71 AT gmail DOT com>
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu
05/28/2008 04:36 PM
To
"Justin Piszcz" <jpiszcz AT lucidpixels DOT com>
cc
veritas-bu AT mailman.eng.auburn DOT edu
Subject
Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows
list)
Think we all should complain, especially as the java download dosn't
really work for the big files.
And they are refering to the ftp site in numerous technotes, makes
absolutely no sense to have a pub(lic) area that can't be browsed.
my 10 cent
Michael
2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
>
> On Wed, 28 May 2008, Curtis Preston wrote:
>
> > Now THAT'S just ridiculous
> >
> >
> > Curtis Preston | VP Data Protection
> > GlassHouse Technologies, Inc.
> >
>
> Agree and I asked if this change would be reversed-- it will not be, one
> must use the website for everything now FYI.
>
>
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
>
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
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